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New Moniker's System
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<blockquote data-quote="Johnn" data-source="post: 2206609" data-attributes="member: 7265"><p>So from this interview Bonnie admitted a couple of things:</p><p>- They did not do a good test before bringing it to live</p><p>- They did not talk to Moniker Software Engineers because they are gone (so they guess what needed to be done?)</p><p></p><p>So now we can clearly see why there are so many problems with the new system: There is no communication with Moniker and they blamed because they fired all the software people </p><p></p><p>Anyhow - We all know that we have to learn with any software because of the new interface and features but they can't even handle the basic requirements:</p><p></p><p>1. Be able to select the payment method at the check out and see what the total is - Now we have to select a single one to renew and don't even see what the total is until it's too late.</p><p>2. The system sends SPAM email for EVERY SINGLE name is about to expire vs one email with all the names are about to expired.</p><p>3. Navigation is suck - We have smart members here and they can't even find their way around the new system.</p><p>4. Paper trail for each transaction is not clear. After you renew the names - You have to spend time to go through the emails and match with what in the system to make sure that you are not screwed.</p><p>5. We have SEVERAL Moniker Members here and they are all SHUT UP and not even offer to help - May be Bonnie told them not to.</p><p>6. And many more ..... but these are the key points which needed to be solved quickly.</p></blockquote><p></p>
[QUOTE="Johnn, post: 2206609, member: 7265"] So from this interview Bonnie admitted a couple of things: - They did not do a good test before bringing it to live - They did not talk to Moniker Software Engineers because they are gone (so they guess what needed to be done?) So now we can clearly see why there are so many problems with the new system: There is no communication with Moniker and they blamed because they fired all the software people Anyhow - We all know that we have to learn with any software because of the new interface and features but they can't even handle the basic requirements: 1. Be able to select the payment method at the check out and see what the total is - Now we have to select a single one to renew and don't even see what the total is until it's too late. 2. The system sends SPAM email for EVERY SINGLE name is about to expire vs one email with all the names are about to expired. 3. Navigation is suck - We have smart members here and they can't even find their way around the new system. 4. Paper trail for each transaction is not clear. After you renew the names - You have to spend time to go through the emails and match with what in the system to make sure that you are not screwed. 5. We have SEVERAL Moniker Members here and they are all SHUT UP and not even offer to help - May be Bonnie told them not to. 6. And many more ..... but these are the key points which needed to be solved quickly. [/QUOTE]
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