Just in case you will encounter a problematic employee, i found some guidelines i took from HRBible.com
Communicate with them face-to-face â Difficult people may misunderstand e-mails and phone conversations. They tend to make misguided assumptions because you are not there to reinforce your message through your posture, gestures, and facial expression.
Never try to change difficult employees â Trying to alter their communication style would only frustrate you further and would even anger them. Instead, adjust to their style. If they expect highly-detailed reports, then provide them with such. No need for ice breakers like silly jokes.
Be a keen listener â Give full attention to disgruntled employees every time you talk to them. One reason this person may be so cranky is because he or she lack social skills, and may feel lonely. If you didnât comprehend them at first, donât hesitate to ask in a polite manner such as, âPlease tell me how you came to your decision, so I can understand it fully.â In that way, you change your co-worker from an enemy to an ally.
Donât take their harsh words personally â Try not to feel offended by their grating behavior. Remember that they are not singling you out, and that they treat everybodyâfrom the office to even their homeâthat way. However, if you feel that you are being singled outâlike when they are nice to others while being rude to youâthen try adjusting your behavior towards them like those who are nice to them, if that what it takes to get things done.
Do not confront, discuss â When the situation becomes a little volatile, do not talk back at them. Instead, talk to them calmly and suggest if you could discuss to them about the issue on a later day. Thinking about the problem overnight would give both of you enough time to remember your arguments and use the right words that you would say the following day. A one-day respite from verbal jousting often creates a more favorable climate for negotiation.
Arrange to meet with cranky co-workers in your locale â They are most likely to act more domineering if you discuss problems in his domain. If you do it in your turf, like the coffeeshop or a bar that you frequent, they are less likely to feel command on the area. If there is a home field advantage in sports, the same holds true for the business world.