ActiveAudience Message about Downtime

[swbriggs]

To Our Customers:

ActiveAudience experienced some downtime earlier this morning as the result of a coordinated influx of traffic to our servers. We are investigating the root cause – and whether it was the result of a malicious denial of service attack. All our services are fully operational now.

Your sites are up and running and the site is fully operational. Rest assured we will be issuing revenue credit for a full day of traffic, plus an additional 10 percent for the inconvenience.

As we have done in the past, you will receive the greater revenue of:

1) Today’s revenue – which is doubtful, given the outage.

2) Thursday Feb. 22 revenue – the day before the outage.

3) Friday Feb. 16 revenue. We do this to compare the same-day traffic and revenue patterns from the previous week. (This comparison is generally used for a Monday outage – you likely wouldn’t want to get paid on Sunday revenue).


We will pay an additional 10 percent on that day’s revenue for the inconvenience when final payments are calculated next month.

If there are any questions or concerns, please do not hesitate to contact us.

Regards,
Scott Briggs
ActiveAudience Product Manager