moniker Anyone happy with moniker lately?

[pigman]

Moniker have gone from being my maybe best registrar to probably the worst.
Communication has been nonexistent lately.

 

[petrosc]

monte has recently commented on another thread where his support system was criticized for this lack of communication and promised to change that in the near future

 

[Monte]

and we are in that process.

Pigman - i just imed you for your account number and info so I can see what is going on.

 

[dvestors]

I had an issue a few weeks ago and it was fixed within 2 hours of my email - on a Sunday. I did lose a couple hundred dollars as a result of the downtime a few weeks ago, but it was supposedly an attack of some sort. I still believe they're the best registrar out there though.

 

[CashCowDomains]

One would think that you would be reimbursed for the downtime.

CCD

 

[Domain Jedi]

Recently I called in about an issue, a trouble ticket was generated and the matter was resolved within 24-36 hours.

Moniker is still the very best in my opinion!

 

[dvestors]

One would think that you would be reimbursed for the downtime.

Well, it was for deleted domains. I tried to delete about 6 hours before the grace period was expired, but the downtime screwed the process up. Their terms say "Moniker will not be responsible for any domain names not deleted during the 4 Day Grace Period due to Registry or Registrar outages, or any other reason." So, nothing I can do - just SOL.