Anyone have experience w/ Verio?

financialtraffic · Jul 18, 2005

Anyone have experience with buying a domain that was registered through Verio.com? So far it has been a nightmare for me! No customer support, no response. They appear to have a very slow transfer process and I'm wondering if it will even be worth the trouble.

I'm wondering what I should be doing. I've already tried contacting them and I signed up for their account to enable the transfer, but they didn't even send the confirmation ID that I'll need to provide the seller with.

Argh!

JEsports · Jul 18, 2005

hmmm ... never heard of this registrar personally. I would suggest having the seller unlock the domain, where you can "pull" it to the registrar of choice.

financialtraffic · Jul 18, 2005

Thanks for the suggestion JEsports. Unfortunately the seller is trying to do a change of account and it appears that Verio is not set up to do that. It's been three days so far. Also, they don't seem to want to answer any e-mails. This is very frustrating.

JEsports said:
hmmm ... never heard of this registrar personally. I would suggest having the seller unlock the domain, where you can "pull" it to the registrar of choice.

JEsports · Jul 18, 2005

Yes, it does sound very cumbersome and frustrating. Good luck with getting your name and thanks for the future heads up. I assume you did try calling them too?

Steen · Jul 18, 2005

Thing about Verio is...

Many great names (that aren't at NSI already) are registered with Verio.

financialtraffic · Jul 19, 2005

Still no progress! I called them last night and they could offer no support. I placed the domain transfer order 2 days ago and have yet to receieve my order ID and username and password!

Normally that sort of thing is supposed to be instant. I asked them several times about this and they just say, "We are working on processing your order."

What the ##%# ?? Stay far away from Verio, unless you enjoy waiting for weeks for a simple change of account transaction.

By the way, they were notified of this transaction several days ago and are just now asking for certain items to be completed, of which they can't even process in a timely manner.

This isn't even a transfer out!

Steen said:
Thing about Verio is...

Many great names (that aren't at NSI already) are registered with Verio.

blindchild · Jul 19, 2005

I have 25 names with Verio. Their support is slow because there is only one guy who controls the whole comany and owns it. There is no tech support for your confirmation.
Email that guy a several times and call him in the evening time and he will surely help you, maximum it will take you a week.

Hope this helps.

JEsports · Jul 19, 2005

webmasternet said:
I have 25 names with Verio. Their support is slow because there is only one guy who controls the whole comany and owns it. There is no tech support for your confirmation.
Email that guy a several times and call him in the evening time and he will surely help you, maximum it will take you a week.

Hope this helps.

Well this pretty much explains it then ... a week is unacceptable

financialtraffic · Jul 19, 2005

I think a week or two is far too long for this type of transaction too. But unfortunately, it looks like I'm along for the ride -- however long it takes.

Now, where is my punching bag at? :X