Hi Guys/Gals,
I need a bit advice here.
I have a website and on the websites there is different zones. Adult and Non Adult etc.
By accident a non adult banner was added into the adult section and when the advertising company who has the banners notified me about it I immediately removed the advertising companies code so no non adult banners was shown in that wrong section of the site and apologized (didn't even take 15 minutes after I got the email) and told them it was an human error and not intentional.
They had received the complaint from one of their advertisers and where forced to terminate my account and keep my earnings. I think it was a bit harsh but since I did do the mistake I accepted it.
I thought it was over but the day after the complaining advertiser contacted me directly and now they wanted a lot of info like telling them that I have removed their banner and that it will never happen again, how many banner impressions was shown etc etc + my full name, address, phone number etc. I replied with everything except my private contact info I also told them that I was sorry and that it was a mistake and not intentional and then apologized deeply one extra time and was hoping this was now over.
Wrong of me the next thing that happened was the registrar contacting me and wanted me to CC them all correspondence between me and the complaining advertiser and if not they would reveal my private info to the advertiser. I once again sent the same info over the the complaining advertiser with a CC to the registrar. Then I emailed the registrar and asked if everything was ok now and they replied that it was.
Wrong of me, again. Hours later the complainer contacted me again and asked for my info and I once again replied that I was sorry and wondered why they wanted that info since I don't like to give it out to anyone & everybody.
I didn't get any reply instead I got today a new email from the registrar telling me to give the advertiser my full info or they would.
Why do they want my info, planning to sue me perhaps? Can they really do that when their banner was added by mistake?
I live outside USA in an European country.
I hope someone here can give me some advice.
Thanks in advanced.
Andy
I need a bit advice here.
I have a website and on the websites there is different zones. Adult and Non Adult etc.
By accident a non adult banner was added into the adult section and when the advertising company who has the banners notified me about it I immediately removed the advertising companies code so no non adult banners was shown in that wrong section of the site and apologized (didn't even take 15 minutes after I got the email) and told them it was an human error and not intentional.
They had received the complaint from one of their advertisers and where forced to terminate my account and keep my earnings. I think it was a bit harsh but since I did do the mistake I accepted it.
I thought it was over but the day after the complaining advertiser contacted me directly and now they wanted a lot of info like telling them that I have removed their banner and that it will never happen again, how many banner impressions was shown etc etc + my full name, address, phone number etc. I replied with everything except my private contact info I also told them that I was sorry and that it was a mistake and not intentional and then apologized deeply one extra time and was hoping this was now over.
Wrong of me the next thing that happened was the registrar contacting me and wanted me to CC them all correspondence between me and the complaining advertiser and if not they would reveal my private info to the advertiser. I once again sent the same info over the the complaining advertiser with a CC to the registrar. Then I emailed the registrar and asked if everything was ok now and they replied that it was.
Wrong of me, again. Hours later the complainer contacted me again and asked for my info and I once again replied that I was sorry and wondered why they wanted that info since I don't like to give it out to anyone & everybody.
I didn't get any reply instead I got today a new email from the registrar telling me to give the advertiser my full info or they would.
Why do they want my info, planning to sue me perhaps? Can they really do that when their banner was added by mistake?
I live outside USA in an European country.
I hope someone here can give me some advice.
Thanks in advanced.
Andy