Yeah, Carla is AAA quality and it's not cuz she's Spanish too, I rarely have anything good to say about reps at registrars or auction houses but she's a doll and does care about customers, she offered to do things for me beyond her duties a couple of times and she didn't even know me and I wasn't some rich Sedo customer, a couple of guys at Go Daddy have been fair to me for example but I just know the 1st names and last name initials, I'm always told they can't give their personal email adds
With Sedo I had some sap of a rep named Erich a few times, American, the 1st time I bought thru him he opened an account w/a registrar where I already had one, I told him never to do that again both in writing and by phone a few times yet he kept doing exactly that every single time, like 3 or 4, no matter how pissed I got. Then I got some English dude, Daniel I think, in the US, he turned out to be a real asshole tho
I always got better results w/the Germany office which is ironic cuz I'm in the US. It looks like the Cologne reps/brokers are better trained than the ones in Cambridge (are there actually any reps/brokers based in the UK ? I've seen there's an office there and some .co.uk addresses but I never got any reps from there)