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I thought I'd post a note about some changes that we're implementing at Club Drop based on your feedback and suggestions. This is not an advertisement or promotion - I'm giving you guys advance notice since many of you have brought up these items, and I want to assure you all that we're listening to your concerns and acting on them.
Before I get to the items, though, let me say that we know that there were problems with the auction site over the weekend. The issues have been identified and resolved, and should not appear again. Additionally, we are going to be making some changes to the ways that auctions are displayed which we feel will make it much easier to use. I look forward to your feedback as they are rolled out.
With that said... top items include:
1. The time to send payment is being increased from 2 days to 5 days for all auctions. Many customers overseas were noting that names caught on a Friday could often not have payment sent in time as international transfers could not be done on a weekend.
2. The auction extension time is being lowered from 15 minutes to 5 minutes. Many customers complained of the practice of waiting until the last minute and extending the auction, forcing them to sit by their computer for hours on high-value names.
3. Additionally, we will be implementing proxy bidding in order to avoid the need to constantly monitor auctions. This is a feature that a lot of people have been asking for, and we expect to roll it out very soon.
4. We will also be implementing an RSS feed of ongoing auctions and closed auctions. This will allow those of you with web sites to get the data in real-time and display it on your own site. This has been requested by a number of "news" sites, as well as resellers because...
5. We will be instituting a commission system, by popular request. We've heard the desire and we're putting it together. More news on this shortly, after we've locked down how it will work.
Any questions, please don't hesitate to ask!
Before I get to the items, though, let me say that we know that there were problems with the auction site over the weekend. The issues have been identified and resolved, and should not appear again. Additionally, we are going to be making some changes to the ways that auctions are displayed which we feel will make it much easier to use. I look forward to your feedback as they are rolled out.
With that said... top items include:
1. The time to send payment is being increased from 2 days to 5 days for all auctions. Many customers overseas were noting that names caught on a Friday could often not have payment sent in time as international transfers could not be done on a weekend.
2. The auction extension time is being lowered from 15 minutes to 5 minutes. Many customers complained of the practice of waiting until the last minute and extending the auction, forcing them to sit by their computer for hours on high-value names.
3. Additionally, we will be implementing proxy bidding in order to avoid the need to constantly monitor auctions. This is a feature that a lot of people have been asking for, and we expect to roll it out very soon.
4. We will also be implementing an RSS feed of ongoing auctions and closed auctions. This will allow those of you with web sites to get the data in real-time and display it on your own site. This has been requested by a number of "news" sites, as well as resellers because...
5. We will be instituting a commission system, by popular request. We've heard the desire and we're putting it together. More news on this shortly, after we've locked down how it will work.
Any questions, please don't hesitate to ask!