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You cannot transfer a domain (assuming normal extension) without an authorisation code sent from the registrar to the registrant. This is obviously to prevent thefts. However if they don't have a phone number you can call to speak to someone, and are repeatedly refusing to send information with no contact, you can report them to ICANN at https://www.icann.org/compliance/complaint - a quick threatening email to DA that it's the only route left to you will probably shake them up. However without knowing the domain extension I can't say exactly.

[QUOTE="ukbackorder, post: 2278189, member: 5382"] You cannot transfer a domain (assuming normal extension) without an authorisation code sent from the registrar to the registrant. This is obviously to prevent thefts. However if they don't have a phone number you can call to speak to someone, and are repeatedly refusing to send information with no contact, you can report them to ICANN at [URL]https://www.icann.org/compliance/complaint[/URL] - a quick threatening email to DA that it's the only route left to you will probably shake them up. However without knowing the domain extension I can't say exactly. [/QUOTE]

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