domainpeople's Reseller Control Panel has Missing Pages

[carledgar]

The page to:

(a) lock/unlock domains,
(b) change DNS settings, and
(c) edit the available one-page website

has just disappeared over the past few days.

Domains become unlocked at expiry and remain so after renewal until manually re-locked. This facility has disappeared

domaineople says:

Hello Carl,
Thank you for contacting DomainPeople Technical Support.
In the upcoming couple of months we are planning on upgrading/migrating the platform for our reseller partners. Our developers are currently working on the matter but the upgrade hasn't started yet and we will provide you with more details about the process as soon as the whole procedure is scheduled.
For this particular issue, can you please provide us with screenshots of the page/functionality that is missing so we can advise on the matter.
Regards,
Dean G. | Technical Support
Need help quickly? Contact us via Live Chat

to which, I replied:

I tried typing above the line and it didn't work.

I can't provide you with screenshots of the page/s because the page/s are no longer available. That's my purpose in writing to you. Surely you realise that!

You seem to be saying that resellers will no longer be able to:

(a) lock their domains
(b) change their DNS settings, or
(c) work on their one page websites

while y'all are amending the reller pages. (Ed: should be 'reseller')

Surely this cannot be the case because it it were, many resellers would migrate to more stable registrars and the forums at dnforum.com would accumulate negative comments.

Please say it ain't so

Regards,

Carl

Does anyone have experience with domainpeople (which has consistently provided good customer support otherwise)?

 

[carledgar]

The headline has been dumped. It is:

DOMAINPEOPLE'S RESELLER PANEL HAS DROPPED A KEY SETTINGS PAGE

 

[Johnn]

I do not use them but how is the reseller pricing compare to other registrars and what about tech support?

Thanks
John

 

[carledgar]

I do not use them but how is the reseller pricing compare to other registrars and what about tech support?

Thanks
John

Normally tech support is G to VG and, depending on number of dmains (me about 440) you have an account exec and most tech etc queries go to him or her for fairly rapid response. Reseller price for dot com is about $9.30 (I have to pay Canadian sales tax on that).

 

[carledgar]

I do not use them but how is the reseller pricing compare to other registrars and what about tech support?

Thanks
John

I've used them and their precursor incarnation since mid-1999

 

[Johnn]

So why do you use them instead of godaddy enom nanecheap or fabulous?

 

[Biggie]

agree with john

why not use a mainstream registrar that's known in domaining community

 

[carledgar]

agree with john

why not use a mainstream registrar that's known in domaining community

Not totally opposed to the idea but one builds up a lot of inertia with nearly 20 years' experience with a registrar - particularly when 99% of it has been plain sailing with an account executive at the other end of the phone, or emails to him actioned generally within 24 hours. It's like changing your barber

However, I am hearing of late thsat there may be deeper issues at domainpeople though I'm not alleging that.

I can't sort anything out at the weekend so let's see what Jan 15-16 bring.

 

[Johnn]

I am not trying to promote Godaddy but I sold a lot of names because they are at Godaddy.
End users are afraid when you ask them to register with another registrar. I lost a couple of sales when the names are with other registrars.

I am not concerning about pricing - All I am concerned is the well-known name to the public and tech support.
50 cents difference in registration fees would not convince me to switch the registrar. This is a common question from newbies:
"Which registrar offer the best price?"

 

[carledgar]

I am not trying to promote Godaddy but I sold a lot of names because they are at Godaddy.
End users are afraid when you ask them to register with another registrar. I lost a couple of sales when the names are with other registrars.

I am not concerning about pricing - All I am concerned is the well-known name to the public and tech support.
50 cents difference in registration fees would not convince me to switch the registrar. This is a common question from newbies:
"Which registrar offer the best price?"

I agree. Johnn - security and affability are key

 

[carledgar]

Issue is resolved - thanks all/Carl