Godaddy fools!

[Laird Mobi]

Hello i have just regged two domains through Godaddy and do i wish i spent my money elsewhere! The email forwarding should be a simple step, yet everytime i go to forward the email i get

'Please correct the following errors:
The account [email protected] has already been configured as the catchall for this domain.

So i have emailled their support team (support my a**!) and have received stupid emails trying to explain how to forward email address's etc. Despite numerous emails to them stating that i can read and that there is an error with my account! Surely they do not employ monkeys at Godaddy because im pretty sure that what they are!

I would highly reccommend keeping your distance from these bungling fools, this is my first and last experience with godaddy one of the worse registrars i have ever worked with!

0/10 see me!

 

[Laird Mobi]

I have just received a reply! That was quick! They have finally sorted out this mess! All it took was a nasty email and they have sorted it! I must admit it was a rapid reply! But as i said thats all i will be regging with them! No more godaddy i'm afraid! They lost themselves one good customer today!

 

[clemzonguy]

Next time call the support number instead.

 

[Laird Mobi]

You really think i'm going to call them from the UK? Well if you pay the international charges next time i may!!!!!!!! Think before engaging fingers!

 

[diederik]

I pay (just) 2 cents a minute to call from the Netherlands to the US

 

[Laird Mobi]

It depends on your telephone contract i'm on a low user contract so i would pay through the nose! Just goes to show how technology has improved things, i prefer to email people now.

 

[biznews]

I think Clemzonguy made a valid suggestion. It seemed your problem was of a critical nature and if you complain, you certainly will get a reaction. If you can't afford the call then the problem is not critical enough to make noise about.

A bit of politeness to fellow members goes a long way....

You really think i'm going to call them from the UK? Well if you pay the international charges next time i may!!!!!!!! Think before engaging fingers!

 

[Laird Mobi]

As i said in an earlier post their reply was rapid, so what would calling them have make a difference? Pennies make pounds and there's no excuse for wasting money, unless unlike me you have money to burn! In the end it doesn't come down to who can afford it, it's about how much trust you put into your registrar to sort your problems out. If they reply rapidly then you get certain amount of confidence in them, but some of the replies were absolutely awful, like they didn't even read the email in the first place. First impressions count, and as far as i've seen so far its not good. Maybe i was a little harsh on them??? But i expected more. I consider matters such as email and web forwarding as a standard facility. I appologise to clemzonguy for my inconsiderate comment.

 

[biznews]

Aggie
GoDaddy is an Icann accredited registrar. I have been using them with no problems at all. Ofcourse not every users experience will be uniform. I agree that there should be no lost time whereas support is concerned. This is what separates the good from the bad. Your concern was justified.

If you choose another registrar, make sure it is Icann Accredited. Usually, resellers are the ones who have worse support and logistical problems faced by many domain registrants today.

Be well and good luck!

As i said in an earlier post their reply was rapid, so what would calling them have make a difference? Pennies make pounds and there's no excuse for wasting money, unless unlike me you have money to burn! In the end it doesn't come down to who can afford it, it's about how much trust you put into your registrar to sort your problems out. If they reply rapidly then you get certain amount of confidence in them, but some of the replies were absolutely awful, like they didn't even read the email in the first place. First impressions count, and as far as i've seen so far its not good. Maybe i was a little harsh on them??? But i expected more. I consider matters such as email and web forwarding as a standard facility. I appologise to clemzonguy for my inconsiderate comment.

 

[Laird Mobi]

Well there are always going to be customer satisfaction issues wherever you go. I understand not everyones perfect all the time.

 

[dotNetKing]

Just a comment regarding cost of international phone calls.

There are services such as go2call.co.uk/.com where for a $10 down payment you can call most of Europe and the states for around 2p a minute, over the internet.

I find this invaluable for some of my domain dealings, not least for calling godaddy.com for support, who have over 400 of my domains.

Also good for keeping in touch with family and friends in far off places.

 

[WebCat]

As i said in an earlier post their reply was rapid, so what would calling them have make a difference?

Yes, indeed it would.

I have many hundreds of domains registered at GoDaddy, and I have not had one problem ever. I don't know what their Email support is like, but their phone support is among the best in the business.

 

[Laird Mobi]

As long as their email help is fast i need not waste money on phone calls! Give their email support a go sometime it was quite impressively fast!

 

[WebCat]

As long as their email help is fast i need not waste money on phone calls! Give their email support a go sometime it was quite impressively fast!

LOL!

Isn't this contrary to the purpose of starting this thread entitled "GoDaddy Fools"?? aggieuk, you seem to have changed your tune!

 

[Laird Mobi]

I will simplify what i said before:

Email response wasn't helpful at first and their control panel was confusing. (Now i am used to it!)

I dont want to waste money phoning them, when i can email for free.

Email response was rapid! My problem was sorted after a few emails.

Hope that clears it up for you.

 

[GiantDomains]

I have just received a reply! That was quick! They have finally sorted out this mess! All it took was a nasty email and they have sorted it! I must admit it was a rapid reply! But as i said thats all i will be regging with them! No more godaddy i'm afraid! They lost themselves one good customer today!

Why did you send a nasty email, if it was the first email to support about this problem. Seems you would have gotten the quick reply if you were polite as well. And they took care of it in seconds, but they've lost a customer?

 

[puravida]

but some of the replies were absolutely awful, like they didn't even read the email in the first place.

You know, Aggie,

This seems to be the case with nearly every single company I've had to deal with for support lately. It's driving me insane.

I write extremely verbose emails that pinpoint an issue and in many cases, will even explicitly specify how to correct their problem.

I almost always receive a canned response for the first 2-3 replies. I am thinking of sending my first couple of emails from now on as "The cow is no longer the turkey it once was..." and see if I get the same canned response.

Then, once they reply and ask what that means, I'll send my real email --instead of wasting my breath the first time!

Almost all support from all companies has gone to sh*t lately --probably because they all outsource to other countries that can barely speak english and haven't the first clue about technology.

Cheers,

Wesley

 

[Laird Mobi]

Puravida, i am dreading ditching AOL! They have their call centre in India apparently! Someone on Sedo took 20 mins just to cancel his account! I just can't wait!

 

[puravida]

Puravida, i am dreading ditching AOL! They have their call centre in India apparently! Someone on Sedo took 20 mins just to cancel his account! I just can't wait!

Ouch! You really are a glutton for pain, but it's best to cut ties and get away from AOL while you still can!! Run, Aggie, Run!

Remember this tip: AOL never cancels your account. They will not tell you this, but they place your account "on hold" --should anyone ever sign on with your username and valid password ...guess what? You're account will be reactivated and you will get billed again -via credit card, bank draft, or however you had payment arranged prior!

I'm not making this up...

The key is to demand that they "terminate the account and do whatever necessary to keep it from ever becoming re-activated." They should tell you that you can put your account on-hold and add a verbal password.

At least with the verbal password, the account should not be able to be re-activated without calling them and giving them the verbal password. Be sure to verify that this is the case, and you may walk away unscathed

Cheers,

Wesley

 

[Laird Mobi]

Cheers Bud i will remeber that for future reference!