goddaddy canceled my domains

[domain newbie]

hello, i have purchased domains at gd and just received email with cancellation, i have never requested any cancellation, what could it be? my account got deleted aswell. anyone knows whats going on?(while i'm waiting for themz to respond)

many thanks



godaddy's mail:
*********************************************************
ITEM CANCELLATION CONFIRMATION
*********************************************************


Dear ***********

Per your request, the items listed below have been cancelled
from your account nnn
Domain Name Registration - 2 Years: domain ***

Sincerely,
GoDaddy.com

-----------------------------------------------------------------
Copyright 2005 GoDaddy.com. All rights reserved.

 

[dotNetKing]

If they are important domains and/or if you can ring godaddy cheaply and have the time to do so, I would ring them to find out what's going on.

 

[martialtiger]

You should definitely give them a call. Best of luck to you!

 

[duskdawn]

This is wierd.

 

[domain newbie]

hey, thanks for responders, this is really weird, i got only one mail from them by now, which is not solving the situation and not explaning anything:

Dear xxxxxxxxxxx,

Thank you for contacting customer support.

There has been a problem with the order. Upon refunding your purchase, your order was cancelled and your account was locked. I have forwarded this information to the correct department, and they will be contacting you as soon as possible. We will not be able to assist you with this issue in this department. Please wait for them to contact you for further information. I do apologize for any inconvenience this may cause.
Sincerely,

Dave P.
GoDaddy.com
Customer Service Representative


:huh: thats so BAD!

need to wait for something, wish somebody could explain me this better/faster!

is anyone had anything similar?

 

[DomainSalesAgent]

.

 

[domain newbie]

Usually it is because they suspect fraud on the payment eg credit card. Maybe the billing address doesn't match the card etc.

Try contacting their fraud dept. explaining the situation - be ready to supply proof - to try to get the a/c reinstated.

Anyway the newly reg'ed domains will be available to reg again after they have been cancelled. Just reg it elsewhere.

yee, thanks ,right, just got email fith fraud suspection, they want fax with copy of my id.., heh i may putted wrong address or something there....

:emba:

 

[Theo]

Are they real? :-D

 

[jdk]

I wouldn't trust email. I would call them directly to clarify what is going on.

 

[dewd]

yea talkin to a live person is always best when it deals with money

 

[manueld64]

well it was something about suspected with fraudulent activity, maybe your ip and credit card are based together in the us and you tried to purchase somewhere else or another country entirely, anyway, they should have some department that needs to get ahold of you which you already mentioned.

 

[cooljeba]

damn this is bad. Consider to contact them asap.

..:: peace ::..
Jeba