Snapnames is not an actual "Registrar"
You should have received an email giving you login information at
a specific registrar with a username and password. Some registrars
offer FREE redirects, some charge small fees, others do not even offer
this service this is usually with a foreign registrar. In that case just wait
60 days from the date of registration and move the domain name to
Enom.com or GoDaddy.com as they offer FREE redirects.
As far as SnapNames not being helpful, you must be HIGH. I have dealt with
them for well over 8 years now and they are always helpful.
You can login to your account and see where a particular domain
is registered at whenever you wish.
Jeez.......