Hey IT people - you think you have it bad?

[draggar]

I open my ticket queue this morning and I see a ticket that is very old (months) referring to our voice over IP conversion months back:

Customers hearing total dead air if rep not speaking. Customers say "are you there"

Um, what are they supposed to hear if the rep isn't speaking?

eep::mmph::smash:

 

[south]

But could they hear a pin drop?

 

[draggar]

I don't know - I never knew good noise cancellation would be an issue either.

 

[Tia Wood]

lol. Thanks. That reminds me of my customer service days.

 

[HarveyJ]

www.notalwaysright.com

 

[south]

www.notalwaysright.com

Great site! Thanks!

 

[draggar]

That is a great site - people always link to it from CustomersSuck.com