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GoDaddy sent me a transfer request for a domain registered at NetworkSolutions. The weird thing is that my domain is LOCKED and I don't know why GoDaddys accepted the request...
So I've contacted GoDaddy and they replied quite fast and I've emailed them back and they replied again, but they either don't know the answer or simply cannot understand the problem.
My email:
GoDaddy's reply:
My reply:
GoDaddy's reply:
Can anyone explain me how was that possible? Again, the domain status is LOCKED.
So I've contacted GoDaddy and they replied quite fast and I've emailed them back and they replied again, but they either don't know the answer or simply cannot understand the problem.
My email:
Hello,
I have not requested any transfer of the domain *****. Please investigate this, it could be a hijack attempt.
Also, the domain is LOCKED and, as far as I know, you check the domain status before accepting a domain transfer request. Why did you accept the request in this case?
Thank you,
Andrei
GoDaddy's reply:
Dear Andrei
Unfortunately requesting a domain name to be transferred is allowed for any domain name and this can cause a problem such as this. Many requests for transfers are made because people think that they can acquire the domain names this way or simply think that this is the correct procedure on how to register domains. This is not the case as people also make mistakes in misspelling domains while requesting a transfer.
If you did not make the request to have this domain name transferred then you can simply ignore this email notification. This is because the domain name will not be transferred unless the party attempting the domain has access to the admin email address. There are codes sent to this particular email address for the domain name that are needed in order to complete the transfer process. Since you have the codes and they do not then your domain name remains safe.
Note: Names for transfer requests are not given out in case of one of the instances above (a mistake of sorts).
We appreciate your understanding on this matter and will gladly answer any further questions you may have.
Sincerely,
My reply:
Thank you for your reply.
Yes, I am aware the domain is safe and cannot be transferred. I've only contacted you to report a possible security issue.
From my experience, whenever I try to transfer a domain to GoDaddy, your system checks if the domain can be transferred and proceeds ONLY in the case the domain is unlocked. In this particular case, it seems your system didn't verify the lock status of my domain name and that seemed weird to me.
And I've just tried to transfer, few seconds ago, that domain to GoDaddy and seen the message below:
"
Transfer Error:
******* is unavailable for transfer.
"
So I really cannot understand how that transfer request bypassed your automatic verification of the domain status.
Kind regards,
Andrei
GoDaddy's reply:
Dear Andrei,
As previously indicated, a transfer request is allowed for any domain name. However, the domain transfer can not be completed unless the domain is unlocked and the proper codes are provided to the new registrant. We apologize for any confusion in this matter.
Please let us know if we can assist you in any other way.
Sincerely,
Can anyone explain me how was that possible? Again, the domain status is LOCKED.