eNom is great, but if you EVER have a serious techsupport problem on a Friday evening, quite frankly you are SCREWED until Monday. Webnames is right about making sure you use the form on the website.
When they implemented that, it was very intentional, and helps them organize things much better into their ticketing system. That said, again... if its on a weekend, you are more than likely scrwed. My PDQ went down on a Sat. morning, and my customers were SOL until Monday afternoon... although I did recieve replies from support telling me so. Generally eNom is right on track, but you can get lost in the gears and chewed up if even if your careful. Through no fault of my own, my PDQ was one big error page for 3 days, and I couldn't get eNom to do more than shrug. I can't forget that anytime soon.
--- Your Original Message - 10/16/2004 6:36 AM ---
Created: 10/16/2004 6:36 AM
Status: Response Sent By Agent
Subject: 15840 - MY PDQ site is DOWN!!!
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--- Agent Reply: Kim Shin - 10/17/2004 2:33 PM ---
Hello,
I have forwarded the details to our development team to investigate. I will get back with you as soon as I have some answers. Depending on what they find and the complexity of the problem, it may be some time before we get any further details. I have requested that they look into this and get us a resolution as quickly as possible.
Thank you for your patience.
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--- Agent Reply: Kim Shin - 10/19/2004 4:27 PM ---
Hello,
Thank you for alerting us of this error. Our programmers have indicated that this has been corrected and everything should be working fine now. Please let us know if you continue to experience errors.
Not fun trying to save face with clients when your website has gone bye-bye and there's nothing you can do about it. That's why I dropped DRAMS in the first place.
~ Nexus