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I can not renew .travel ( registrar -name.com)

mukti

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I have a good .travel domain registrar name.com I recently wanted to renew it. When renew the domain, I get an error. I contacted the registrar, and they told me that it is possible domain reserved.
But then they contacted the .travel Registry, and they were told that the old uin is not working and you need to start a new one. I registered a new uin.
I wrote to them that they have added a new, and I was able to renew. And today, they answer me
"
Ariel, May 11, 10:47 AM:

Hello,

Thank you for the reply. We have attempted to complete the renewal on your behalf with the UIN number that you provided. Unfortunately we received the same error: a new UIN is required"

I contacted customer support travel and received from them a letter
,"
Dear Colleague;
We have reviewed your application and you have been confirmed as eligible. You have been sent a confirmation by separate email. You may now go to any approved registrar to register any available name."

What should I do to avoid losing a domain?
 
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