:disappointed: Dunno if this has happened to anyone else...
I decided to take advantage of the half price for platinum membership, so i signed up and paid with a credit card via 2CO.
When i was returned back to dnforum from 2co's payment pages i got a message saying my payment had been declined.
I got a confirmatory email from 2co saying the amount had been debited from my card successfully, and i telephoned my card issuer and they confirmed that the amount had been debited and gave me the authoriation code as a reference.
I raised a support ticket giving all the info, plus the authorisation number and the 2co transaction number but this was 6 days ago, and i've heard nothing from dnforum and my membership has not been upgraded.
Feeling a bit miffed about it all at the moment.
Where can i go from here?
Many thanks
Jim
I decided to take advantage of the half price for platinum membership, so i signed up and paid with a credit card via 2CO.
When i was returned back to dnforum from 2co's payment pages i got a message saying my payment had been declined.
I got a confirmatory email from 2co saying the amount had been debited from my card successfully, and i telephoned my card issuer and they confirmed that the amount had been debited and gave me the authoriation code as a reference.
I raised a support ticket giving all the info, plus the authorisation number and the 2co transaction number but this was 6 days ago, and i've heard nothing from dnforum and my membership has not been upgraded.
Feeling a bit miffed about it all at the moment.
Where can i go from here?
Many thanks
Jim
Upvote
0