Interview Questions I am asking tommorow... Can you add anything to it?

[FuseFX]

So I am hiring two people to manage customer support and relations (till now only me and my tech-staff were doing it -- so you can imagine it not being the greatest and a lot of inquires were being slipped or delayed). Below are the questions I plan to ask, feel free to add to them --


1. How do your friends describe you?

2. What are your best professional skills?

3. How long have you been looking for a job?

4. What do you think about working with a start-up firm?

5. Will you be willing to work hard with us to grow with the company - and in turn have an opportunity to advance your own career at a fast pace.

6. How do you deal with an irritated customer?

7. Is the customer always right?

8. How do you react when someone criticizes you?

9. What is your definition of customer service?

10 How do you cope up with stress on job?
11. Is honesty always the best policy?

12. Do you prefer to working with others or working alone?

13. What kind of people do you prefer to work with?

14. How do you manage your time? Ever heard of "getting things done"
by David Allen?

15. Have you ever been in trouble with police or been convicted of a crime?

16. What have been the biggest successes and mistakes of your career?

17. If there was one thing you would have done differently in your
life then what would it be?


18. What do you want to be when you grow up?


19. If you got this job, and, if you do good work, then how can we
best reward you for doing good work for us?

20. Is there anything else I should know about you?

 

[tekz999]

21. Out of all the candidates, why do you think you are best fit for this job?
22. What are your weaknesses?

 

[Focus]

Ask them if they smoke pot, and if they plan to come to work stoned..seriously.

 

[FuseFX]

Ask them if they smoke pot, and if they plan to come to work stoned..seriously.

Looks like you have had some experience with your guys.

Thanks tekz

 

[socalboy]

Lord Brar,

They're all good questions, but please don't be too harsh. You do not want to scare away the bright, inventive ones. I'd make it less an interrogation, and add a few open-ended questions to give the person a chance to catch their breath. For example:

How do you think the internet can make the world a better place?

From your experience dealing with customer service, how can it be improved?

What do you think the requirements of promotion should be?

I'd try to frame questions is a positive light, and let the interviewee paint the picture. I think you'll get a good idea of his or her qualifications, and not dissuade the good applicants. The best will likely have more than one job option. In effect, it's almost like a 2-way interview.

Hope this helps. Good luck,

SoCalBoy

Edit--Many people who start out in customer support and relations have visions of greater things. Of course they need to be personable and have decent grammar. I live in LA, and here people start in the mailroom and end up chairman of the board. If you treat them with respect, I think your company will grow and prosper.

 

[Johnn]

Many people will do well in the interview with the right answers. You will need more than just the answers:
- Personality - The ability to get along with team members and understand customer service
- The ability to learn new things
- Have a clear understanding that the customers are the bosses - where they will get the money for the paychecks.

Good luck!

 

[DomainMagnate]

Ask for recommendations and make them describe their previous jobs.

Talk to their previous employer - that usually helps find out more about the person than the whole interview

Good luck

~MG