There is a lot of this going around.
Now, especially for Biggedon, replace "EXAMPLE.COM" with one of your domains.
I have a stock response:
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It appears that you have sent us a misdirected inquiry in one of the general categories described below.
We operate a network of websites which are used to advertise products and services of others. If you have contacted us because of a belief we have sold something to you, or charged you for something in relation to one of our websites, please do the following:
1. Look at the website in question. For example, if you contacted us about EXAMPLE.COM, please visit
WWW.EXAMPLE.COM.
2. Notice that there is nothing to buy, subscribe or order at the website you are looking at.
A. Product or Service Complaints:
We did not sell you a product or service.
It is very likely that you have confused our website address with another website address. If you ordered a product from EXA-MPLE.COM, then contacting us at EXAMPLE.COM will not be helpful.
Helpful Hint: Sometimes performing a Google search on the product or service you bought, and the party from whom you think you bought it, will help you find the site from which you actually bought the product or service
B. Credit Card Billing Issues
We have no way of charging anything to your credit card.
If you received a charge on your credit card or mobile phone statement identifying "EXAMPLE.COM" and that is one of our websites, then you need to understand that merchants can do business, and can generate charges in their business name, using any identifier they choose. If a company has set up a business as "Santa Claus", then they will bill your credit card as "Santa Claus". This does not mean that an old man and his elves exist and have billed you from the North Pole. We sometimes receive communications which indicate one of our website addresses was used as a billing reference by a fraudulent or scam service. We have no way of billing you for anything. If your bill does show one of our website addresses, we would like to know about that, so that we may investigate who may be falsely using one of our website addresses as a billing identification.
Helpful Hint: If you have received a bill which identifies one of our websites as a billing reference, you need to contact your bank, mobile provider, or credit card company in order to find out the actual contact information of whomever mis-identified themselves as one of our website addresses, and dispute the charge.
C. Spam
None of our website addresses is capable of sending email.
If you received a spam email which you believe came from one of our website addresses, you must understand that identifying information in email is easily forged by spammers. We do not send email from any of our website addresses. In fact, since we only use these website address for providing web pages, we work with a leading spam detection organization to collect and forward email to them for spam identification, because there should be no reason why anyone is sending email to our website addresses.
Helpful Hint: If you are unable to read an SMTP header, find someone who knows what an "SMTP header" is, and they can provide you with further information about where your spam may have come from.
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But I remain confused.
Do I gather thus far that one "S" is in your domain name, and two "SS" are on the guy's bill?
That's the typical pattern for these sorts of "why are you billing me?" complaints. Most of the time, they looked up WHOIS for the wrong domain.
