Hello everyone,
Good to see most of you sticking up for us! As far as Servent's stat tracker is concerned, I can understand your frustration. It is a service which we outsource so we have no control over it. However, we have had almost no complaints about it as the firm who provides the service for Sedo and our customers is one of the best in the trade. Servent, if there is still a problem, you can, as always send me an email and I'll see what I can do for you.
- Had a domain purchase fail becuase the person who listed the domain didn't own it.
We carry out extremely strict ownership verification tests on every domain listed with us - most complaints are because our tests are
too strict!
If a seller lists a domain that does not belong to them, it could be because they've sold it but have not removed it from their listings. If any of you make a lot of sales, please always remember to delete your listings! Thanks.
- Struggled to follow the instructions on their complicated bulk upload spreadsheet
The bulk upload sheet is admittedly not the simplest document in the world, but it is very thorough and ensures that your domains are listed in our system as accurately as possible, saving you the pain of having to log in and make all the changes individually for each domain.
- Had to log in repeatedly, even when I had been active just moments before.
This is another security feature. Better to be safe than sorry. Some people log in on a public computer and forget to log out which could have potentially disasterous effects if we didn't require users to re-log in after their account has been idle for a while.
- Tried domain parking and found that only about 1/10 of the visits I sent were being noted
Internal tests have shown that we are in the middle as far as counting 'uniques' is concerned. Some parking providers count every Tom, Dick and Harry that comes through, others are extremely picky about what they class as 'uniques'. We tend to err on the side of caution but, as I say, we are around the middle of the pack. This ensures we record quality traffic which keeps our partner, Google, happy which means they pay more per click which means you get more per click.
- Had someone make hundreds of spam offers for my domains, which sedo requires you to deal with, one by one, or else receive periodic emails (for each name!) stating that you had a "new offer".
We try to encourage our users to communicate and negotiate with each other as much as possible, which is why we send the reminders. Something that people often tend to forget, or simply are not aware of, is that you can enter a "minimum offer" in your domain listings. This is an amount - which is unseen by the potential buyer - below which all offers are rejected. For example, if you set 500 $ as your minimum offer and a buyer makes a bid for 490 $, they will receive an email encouraging them to make a higher bid. This leaves you happily undisturbed by low offers. Remember, though, don't set it too high or you might not get any offers at all!
- Asked for email support several times and found the responses to be slow and unhelpful
How could you say that when there are people like me to deal with...? :cheeky: No really, we aim to answer all customer emails within one working day - and hopefully all of them in a friendly, helpful manner!
If anyone has any questions, you can, of course, contact me at the email below and I will try to answer you within one working day in a friendly, helpful manner!
Have a great weekend!
Ed
Key Account Manager
UK Marketing Associate
_______________________________________________
SEDO.CO.UK :: Buy and Sell Domain Names and Websites
tel within UK 0871 900 8450 :: fax 0871 900 8451
tel +49 221.420.758.156 :: fax +49 221.420.758.11
tel (US) (877)-349-5902 :: fax (212)-202-3951
email:
[email protected] ::
http://www.sedo.co.uk
But i thought i would check it out and see what happened since i've heard so much talk about it.. i hadnt listed a domain on a site like that since afternic back when that first came out so it made curious.
