The new supt system where it now goes to what appears to be Oversee.net support in Calif (no longer Moniker in FLA) looks like it's a step backward.
The new supt ticket itself is not as good or complete, especially with the name of the domain involved no longer being a required field. But the big issue is support appears to have declined.
I lodged 2 recent supt tickets and over the course of 8 days not one reply to either, and to make matters worse they closed one supt ticket without doing anything about the error and with no reply, and my finding out they closed the ticket without resolution when I checked its status today.
Multiyear renewals have been an issue with me at Moniker before with past errors too when the exp date never advanced but this is the first time the exp date reversed as it did and also first time supt closed a ticket without notification, with no apparent handling or fixing the issue. This is all quite disturbing :disappointed:
FYI, that ticket was about this: "When the domain name was at the prior registrar earlier this year the exp date was 2012. After transferring to Moniker the date successfully changed to 2013 with the 1 year renewal. Recenty when I early renewed it for 3 more yrs instead of changing the exp date to 2016 it reverted BACK 1 yr to 2012. Please either change the exp date to 2013 where it was earlier or to 2016 where it belongs, or if you can't do that for some weird reason refund the 3 yr renewal fee already paid but still you need to change the exp date to 2013 plus a refund"
