Folks,
There was a power outage at one of our Data Center's that created the outage of the site. Although we have redundant servers at another location, the load from servers that were out created a slow down at the second back up location - this never happened before so we did not know that there would be a slow down. This is now addressed and load balancing has been adjusted in case of a second incident.
Regarding price increases, the entire industry faced a price increase which everyone has known about for 6 months. We also sent out notices and placed notices on our site indicating that prices would increase along with the industry...not sure how this was missed by anyone.
dvdrip - your issues are not issues experienced by any other customer. your transfer issue involved the .info registry and your credit card issue involved a non matching billing address and a security issue. Both have been addressed so your continued public bashing of an issue that is only occurring with your account is not fair...although I am personally trying to make sure it does not happen again.
Regarding auctions - Pubcon was a success not a flop - first time event with non investors generated more money in domain sales and more domains sold than the first 2 TRAFFIC auctions. These are niche markets that will continue to grow and they are new frontiers, new markets, with a different audience that we are educating as we conduct auctions and speak at these conferences.
We are implementing a new online customer support ticket system and continuing to expand services. We are growing and will continue to improve. in the mean time, If you are having an issue that is not getting resolved in a timely manner, copy me in your email to
[email protected] and I will look after the issue personally.