This would be a good time for anyone who hasn't done so...
- In excel, notepad, or word... Make a list of domain names you own. If you own domain names in different registers, be sure to be specific. Make note of expiration dates, and when they were registered... THIS IS IMPORTANT.
- Though it may take hours... Dont save your personal information in your email, especially if you have freemail. (Gmail, hotmail, yahoo, etc...)
- If your email provider allows you to, export your email's, invest in a $20 flash drive, and store them there.
As everyone knows, every domain name in every register I own was hijacked about a week ago. A week before it happened, I had compiled a list of all the domain names that I own.
A lot of times, Hijacking is caused by hacking of your email account. A basic keylogging virus will get the hacker direct access.
If your email account is hacked. The list of domain names, registers, expiration dates and register dates will give the registers the information needed to do their investigation. Unless you have a really good memory, your domain names need to be recorded by other ways besides your email and register. Your register can simply take that list, and freeze those specific domain names untill they look into the matter further. From what I understand, registers cant look into your account and see which domain names have been pushed out, but thats just based on my conversations and experience with my issue. If you can contact your register and tell them "these 127 domain names have been pushed from my account without my authorization, they were registered on... and were not set to expire untill...." your chances of getting those domain names back are a lot higher.
Registers get a lot of emails from customers that accidently let there domain names drop. Letting them know right off the back, when your domain name was registered, and when it was suppose to expire, will seperate your email from those.
By exporting your emails, even if your email account IS hacked... You will rest easy knowing that your true personal information is safe in your pocket. If your email provider doesnt allow you to export your email's... I would suggest creating a seccond email account, and forwarding all personal emails there. Remember to delete your "sent box" after. Make sure your seccond email account IS NOT associated with your whois, or posted on any other public forums.
My domain names were registered in 3 seperate accounts. Based on my experience, here is what you should do if for any reason you have a hijacking issue.
If your domain names are hijacked from Godaddy: You will need to contact
undo @ godaddy.com. Calling godaddy will only waste time, as they will tell you to do the same. This is where the information you logged in excel, notepad or word will come in handy. They will want to know when the domain name was created, and when it was set to expire... for the reasons stated above. Mark your email as URGENT. If they take more then a day to respond to your email, Email them again... Let them know that if they cant do something about your issue today, you will need to talk to Bob Parsons directly. Mark all emails as URGENT.
Domainsite: Email
Jennifer @ domainsite.com, include all information above. Then call Domainsite's number at 303-459-6012, push 4 for customer service, and ask for jennifer. If she isnt available... you should explain your situation to whoever answers. Make sure you tell them you have a list of all information needed if they would like you to email it to them. Mark any emails as URGENT.
Moniker: Email
support @ corp.moniker.com with the above information, then call 1-800-688-6311 and explain your situation. If you dont get a reply within 2 days, email them again, and insist that if they cant help you today, you would like to speak with Monte.