Originally posted by NameTower
I deal directly with Rick (Owner of Namcheap) and hes always a pleasure to work with
This is great to hear. Someone who actually knows the owner. I registered a couple of domain names with them for 2 years a year and a half ago and still have not got them transferred to my enom account.
Their service in my experience has been horrible. My email address is no longer valid on my domain names so they asked for a photocopy of my drivers license which I promptly sent them...TWICE. I got no response, they still have my names and I can't get them out. They don't have phone support and my names are stranded.
If you happen to talk to the owner, please let him know that not all of his customers are happy.