Namejet Bizarre Experience

[giorgioarmani]

So I signed up to NameJet at the beginning of the month.

I tried to log in but received this message: Your account is in further approval review. The review process can take a few days. Please contact Customer Support for any question.

A week later I contact their email support... No news.

Another week later I try again their email support. No news.

Last week I get on the phone and had a friendly chap on the phone who said it would be activated in a few hours. I check in later, still no activation.

Today I called them two times, nobody answered.

So I try contact them via Facebook. Get a reply and it goes like this:

Hi
Can someone help me?
I signed up for an account on 04/04

Good Morning! Please send an email to [email protected] with your inquiry.

Thank you for your prompt response
I did send an email on 08/04
Another one on 16/04
Also I called once and spoke to Malvin(?). He assured me my account would be active in a few hours
Unfortunately, until today I cannot place any orders

Can you please provide your domain name?

I don't have a domain name with namejet, I only signed up for an account
But its not active so I cannot place any orders
I signed up with my email ....
Do I need to use a company email? Or was there some data missing in my registration? What should I do?
Hi are you still there?

Yes, we're still here. We're having someone look into your inquiry.
A specialist just reviewed your account. It appears the issue is you did not provide a payment method. However, because you did not provide the system automatically disabled by default. You will need to log into your account and add our payment method.

Thank you so much for the update
Unfortunately I cannot log in
How can I add the payment method?
I keep on getting this error: Your account is in further approval review. The review process can take a few days. Please contact Customer Support for any question.

Please contact via responding to any open tickets, or by reaching out to Namejet directly at 1-866-462-3572. Here is a link to further Namejet contact information http://www.namejet.com/pages/Contact.aspx?. Take care.

I have emailed Namejet twice
I called today twice, no answer
I do not have any ticket

You would need to wait 24-48 hours for a response from Namejet. Kindest regards.

Is this a serious company? Is this situation normal? Anyone have any similar experiences?

 

[Castion]

No I never heard of anything similar. Did you have a previous account there or do they have reason to think that you might?

 

[giorgioarmani]

Did you have a previous account there or do they have reason to think that you might?

Not that I recall but who knows maybe some years back. I registered on here in 2008 and today is 2020

Just got off the phone to support again: They said there is an open ticket from the 16th April so its only been a few days.

That they would update the ticket to "expedite" the approval.

I guess I have to wait...

 

[giorgioarmani]

My account has been approved!!!

 

[Castion]

Great!.. Now to get some domain steals