Need help. Does anyone know corporate contact info for Citibank?

[com]

Need help. Does anyone know corporate contact info for Citibank?

Citibank fouled almost $10,000 of my money. I am not going to go into details, but i can say that they admitted to the mistake, promissed to resolve the issue, lied to me for 10 days, lied to my face and when i showed them proof of their blunt lies they made surprised faces and swore they did not see it before in their lives, charged me for checks they bounced because of their own errors, made me spend an hour at the branch every day for the last 10 days, made me call them twice a day, did not return my calls, kept my money in 'limbo' without any explanation, emptied my available balance on my checking acount, mislead me, made me loose a development contract, refused to give me contact information for anyone higher then the average customer support superviser, etc. I have all the proof on paper and my legal council confirmed that everything is in order on my side. Before i initiate legal action, i would like to see what the people upstairs at Citibank say about this.

If anyone has contact phone number, addresses and emails of the Citibank/Citi Group headquarters in North America, i would appreciated if you gave me the info.

Thank you.

 

[Biggie]

If you haven't already done this......try google, for "Citibank".

Hope it helps

 

[com]

Ahem, thanks, man, i'll take that as a joke I spent quite some time looking for the info on the web and created this post after i came up with nothing.

 

[.com.net.org]

www.citibank.com
www.citi.com
www.citigroup.com
www.citicorp.com

 

[com]

Yeah, are you guys joking? Have you tried going to those URLs? Have you seen any contact information besides the usual 800 support numbers (i have a bunch of those)? Are you seriously thinking that i do not have the capacity to first visit Citibank's websites?

 

[URLtrader]

U.S. Service Center
Citi Inquiries
100 Citibank Drive
P.O. Box 769004
San Antonio, TX 78245-9004

 

[URLtrader]

Originally posted by com
Yeah, are you guys joking? Have you tried going to those URLs? Have you seen any contact information besides the usual 800 support numbers (i have a bunch of those)? Are you seriously thinking that i do not have the capacity to first visit Citibank's websites?

You did not try http://www.citibankonline.com

That is where you can see the address which I posted in my previous message.

 

[devolution]

I have a Citi credit card - should I be worried of how they are
treating their customers?

They have some email addresses on here anyway:

http://www.citicapital.com/homepage/index.asp?info=contact#contact

 

[com]

Yes, you should be worrid. Yes, i used the address you posted before and received no reply. Citibank is rolling in dough and they do not have any respect for their customers. I requested a call back from a simple manager every day for several days now and they have not called me yet. Every time its the same story. I have to explain exactly what my problem is, have to wait untill the customer support guy calls his superviser, have to explain it al to him again, have to listen to him trying to bump me off with the standard 'we're so sorry', have to hear him swear that his manager will call me once he gets off the other line, etc. Meanwhile, they violated a bunch of alls, broke their own rules, were complete incompitent, extremely rude and on top of that charged me fees for what was the result of their own mistakes, which they have admitted. They say that they will pay me back all the fees they charged me, but who will pay for my wasted time, my lost contract, the delays i caused in my projects, the loss of a bid on a seriously great domain, the crap my credit card company will give me for the bouced check, the fact that i spent the whole weekend with $0 in my pocket? They dont know who they are messing with and if they think i'll let is slide, swallow it up and fade away, they have another thing coming.

 

[aguss]

I think they are ok ... its just that when it comes to problems many companies have their own policies in solving it... specially when it requires them to spend money....
problems happen tho... goodluck!

cheers
Aguss

 

[Steen]

It sounds like you may need to go legal now.

 

[.com.net.org]

Originally posted by com
Yeah, are you guys joking? Have you tried going to those URLs? Have you seen any contact information besides the usual 800 support numbers (i have a bunch of those)? Are you seriously thinking that i do not have the capacity to first visit Citibank's websites?

Sorry, not mean to look down on you.
But all we know is listed on those sites.

Very rare a company will list their executives contact on the website.

Imagine a CEO mailbox filled up with millions of customer email.

That's why they have a customer relationship department to handle that.

Good luck to you.