I recently attempted to purchase a domain at ENOM. However it was unsuccessful. I tried 4 times for
the same thing and they all failed. Yet I realized that it had locked up funds for up to 4 times the cost deeming
funds i need unavailable according to my online suncorp statement. After requesting help to get ENOM to
release the funds i got the following:
If the order fails: if the address, zip, or card verification number fails, a pre-authorization was sent to your
bank for this order. This will put a temporary hold on your funds, even though the sale will NOT process, and you
will not be charged.
Banks vary in the amount of time they hold your funds waiting for a charge to come through. After their required
time, your bank will automatically release these funds when they do not get a charge against it. We cannot force
them to release your funds earlier than their procedures allow.
I visited my bank yesterday and they informed me that they don't release the funds and wait for
authorization from the other end (the merchant) in this case ENOm to release the funds.
I am unclear as to what is happening, and as you can see if each is waiting for the other the funds will be tied up
indefinitly. My Girlfriend and I need those funds to be available for other payments.
Any advice. Cheers!
the same thing and they all failed. Yet I realized that it had locked up funds for up to 4 times the cost deeming
funds i need unavailable according to my online suncorp statement. After requesting help to get ENOM to
release the funds i got the following:
If the order fails: if the address, zip, or card verification number fails, a pre-authorization was sent to your
bank for this order. This will put a temporary hold on your funds, even though the sale will NOT process, and you
will not be charged.
Banks vary in the amount of time they hold your funds waiting for a charge to come through. After their required
time, your bank will automatically release these funds when they do not get a charge against it. We cannot force
them to release your funds earlier than their procedures allow.
I visited my bank yesterday and they informed me that they don't release the funds and wait for
authorization from the other end (the merchant) in this case ENOm to release the funds.
I am unclear as to what is happening, and as you can see if each is waiting for the other the funds will be tied up
indefinitly. My Girlfriend and I need those funds to be available for other payments.
Any advice. Cheers!