Still, it's a bold move. I know big domainers in CA and the upper West Coast, including Canada (Vancouver) If one of them calls Premier in December at 7 pm their time Premier is closed, and that's if they call M-F. I am told you open @ 6 AM AZ time which is better but a megaclient in LA or Seattle is being told "no domaining after dinnertime" as far as Premier goes. This is 2013, guys, there's no "around business hours" anymore especially with domaining being truly global. Did GD ever hear the expression
"It's always cocktail hour somewhere" ? 2 AM may sound late for most guys in US/Canada but it's the middle of the afternoon in HK or AU. I don't mean to stress this much at all since GD has taught us you do not conduct serious domain business by phone, like get an approval or an answer to a crucial question since later no one will own up to it. So phone is not my 1st choice
But let me give you an example from my prospective. Not long ago on a Fri eve I called because your pymt page was telling me I had no pymt method on record w/GD when I had like 3 different ones all of which I had used recently. It was the last day to renew a name before you started penalizing customers with that $80 redemption fee you slap people with if they don't renew w/in 17 days of exp. After trying many times/using different browsers I had to call Support, the guy said he couldn't process my pymt because I had an acct manager and he wasn't there (that was the old system before Premier) Not until Tue he said, since that Mon was a holiday. Four days later. After telling him I was already at the pymt stage and all he had to do was literally press "Submit" for me, he went to a supervisor who agreed w/him I had to wait until Tue (??)....
I emailed both Support and Auctions hoping someone would assist me and I expressly said I authorized them to use ANY cc and both answered I had to wait for my manager on Tue, 4 days later. I still have those 2 emails and guy's name in Support. Some supervisors you have there Friday evenings !..... as inept as the reps they oversee. I decided not to give in paying the redemption fee since GD has the sorriest reimbursement record, so I asked a buddy to bid on it for me at auction, since you send all those names to aftermarket when customers don't renew or redeem quickly. And while it was still cheaper to get it back thru Auctions than paying that $80, to this date I have not been refunded for what it cost me to get it in Auctions. I am on record in 3 different instances with 3 different reps,
and a supervisor, intending to renew within 17 days of expiration, so if this is not a clear example of Go Daddy being at fault and what causes so many of your customers to be so pissed at GD, then I don't know what is. Get my point....? Even for those of us wise enough
not to use Support by phone your changes still have an effect....
:undecided:
Thanks for the feedback, everyone.
The service hours posted by has2hands are correct. I'd like to clarify, though, that the decision to make this change wasn't a hasty one. It was based on feedback received directly from our customers with the intention of making us more effective during the time we are available. You see, although there are fewer overall "open hours", we're now able to better assist during those key hours.
Of course, our 24/7 Support staff is here to help with any concerns that fall outside of Premier Services' schedule, and weâll continue to monitor feedback about the change to ensure we provide the best possible service levels. As always, we thank you for choosing Go Daddy.
so anyone who qualifies for Premier most likely uses GD as their only registrar, and that's probably what GoDaddy intended with this change
