Essentially I had to raise absolute hell with sedo and I am not finished.
Three reps working on my auction. Auction closed on November 22nd, buyer paid on Novenber 27th, and no payment.
Eben Smith, Kevin White, and sales rep named Gasber are worthless.
More than 2500 domains with sedo and this is the crap they pull. For more than 2 weeks, these are the automated replies; OUT OF OFFICE, OUT OF OFFICE, OUT OF OFFICE. Even the rep that their emails referred me to, John Thompkins, to came back as automated OUT OF OFFICE.
I have never encountered such piss poor treatment from an international company in all my life. It took Tom Fell to get involved to get this mess straigtened out.
That is why I am not done raising hell about this matter. Those that were personally involved and offered assurances and reassurances are the ones that have not responded to numerous requests.
Message after message after message after message was ignored for weeks. And not just by the individuals named above. Customer service was non existant.
Folks, we are talking about a DOMAIN NAME PAID FOR BY BUYER ON NOVEMBER 27 AND I DID NOT GET PAID UNTIL DECEMBER 29! and that was only after emailing everybody in the damn company to express my outrage. Those same individuals named, where ever they were, contacted Tom and dumped this mess in Tom's lap. If I was Tom, I would be pissed that his fellow co-workers pulled this crap and then left it for him to clean up.
Hey, Sedo employees...you want to take a holiday? Well fine. But a whole damn month and a half???
And ignoring emails???
Not even answering and responding to emails???
And I have an account manager???
Inexcuseable, pathetic, and crappy service...I only express it in this manner to keep this post semi clean.
I wonder what actions they take when they are not paid in 10, 20, or 30 days or more?
No apology offered and yet you better damn well believe they got their percentage of the sale. I have already pulled about 150 domains and trying them at NameDrive.
I am open to any suggestions.