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Domain Discussion
General Domain Name Discussion
Odd Network Solutions Issue
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<blockquote data-quote="bhartzer" data-source="post: 2351280" data-attributes="member: 93963"><p>I have both a Network Solutions account (from the 1990s) as well as a Network Solutions' Namejet account (all domains bought at NJ get sent over to your account at Netsol).</p><p></p><p>My email address is tied to both accounts. However, one of the accounts I can't get into (the NJ account), and have been using their password reset function to reset the password. I've even been talking with their tech support and THEY send the password reset emails, and I never get them. HOWEVER, I actually DO get their email right away when they send a PIN verification email while on the phone with them.</p><p></p><p>This has been an ongoing issue since mid October. Now several support tickets escalated to their highest level of support and they actually have closed all support tickets without notifying me of a resolution, and there hasn't been a resolution. Still working with about the 11th support person now via email, which is actually to my email on the account (which, I've been told by other support reps that it doesn't exist). One support ticket was closed by their support rep because "my email doesn't exist", even though they've been sending me PIN verification codes to that email address. Crazy.</p><p></p><p>The Network Solutions' solution right now is to "change my email address to something else" on the account by going through their account verification form (drivers license, utility bill, notarized, etc. etc.) but that's acceptable to me. I shouldn't have to change my email address because of their issue.</p><p></p><p>Anyone else have an issue with password reset emails at Network Solutions? By the way, when was the last time you reset your password? (We get stolen domain recovery requests from Netsol, so that's also why I'm asking).</p></blockquote><p></p>
[QUOTE="bhartzer, post: 2351280, member: 93963"] I have both a Network Solutions account (from the 1990s) as well as a Network Solutions' Namejet account (all domains bought at NJ get sent over to your account at Netsol). My email address is tied to both accounts. However, one of the accounts I can't get into (the NJ account), and have been using their password reset function to reset the password. I've even been talking with their tech support and THEY send the password reset emails, and I never get them. HOWEVER, I actually DO get their email right away when they send a PIN verification email while on the phone with them. This has been an ongoing issue since mid October. Now several support tickets escalated to their highest level of support and they actually have closed all support tickets without notifying me of a resolution, and there hasn't been a resolution. Still working with about the 11th support person now via email, which is actually to my email on the account (which, I've been told by other support reps that it doesn't exist). One support ticket was closed by their support rep because "my email doesn't exist", even though they've been sending me PIN verification codes to that email address. Crazy. The Network Solutions' solution right now is to "change my email address to something else" on the account by going through their account verification form (drivers license, utility bill, notarized, etc. etc.) but that's acceptable to me. I shouldn't have to change my email address because of their issue. Anyone else have an issue with password reset emails at Network Solutions? By the way, when was the last time you reset your password? (We get stolen domain recovery requests from Netsol, so that's also why I'm asking). [/QUOTE]
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