- Joined
- Dec 3, 2006
- Messages
- 14,984
- Reaction score
- 1,302
Not exactly an open letter as it has been emailed to several at Sedo USA and Sedo Germany.
--------------
&&&,
I am absolutely fed up with Sedo.
Why? Because of BS like this.
Again, over a month since payment made. More than 2 weeks since I have entered the authorization codes and waiting on transfer. And again, no damn communication whatsoever. Why has the domain not been transferred?
Gee, I don't know. Let me go to my account and see what the holdup is. Oh, there's a message.
PYH.INFO
Transaction History:
02/05/07 Agreement reached
02/05/07 Please send us your payment for the domain. The invoice for this sale can be found here:
Invoice
As soon as your payment reaches our escrow account we will inform you and the technical transfer can begin.
02/05/07 The seller of the domain has yet to confirm his personal details and contract type. Every effort is being made to contact the seller in order to get him to complete this information. Once this has been done, the transfer can proceed to the next stage.
02/06/07 We have received full payment for this domain. Please await further instructions from your transfer agent. It is often the case that we have to go through certain preliminary stages with the seller in order to prepare the domain for transfer, so please be patient during this period.
02/13/07 We have received the AUTH code from the seller. The AUTH code is:
03/05/07 In order to facilitate this transfer we have requested that the seller push the domain into our account at his registrar. Once the domain is in our account we shall unlock it and instruct you to put in a transfer request so that we can authorize it.
For crying out load &&&, we have been over the same issues time and time again. My effort is falling on deaf ears at Sedo. No communication whatsoever. When was someone from Sedo going to update me on this domain? I'll tell you when...NOT!
Every transaction lately has taken over well over 30 days to complete. Whether I am the buyer of the seller. What is it, is there a trust fund set up somewhere that pays net 30 days for holding or tying up funds for 30 days?
Despite assurances time after time from you this continues to happen every time I do business with you. It is I who initiates contact rather than Sedo even bother to update me. Incompetent staff and even staff members lying to you that they have contacted me. Pathetic service that is hard to compare to anywhere.
This downward slide seemed to begin about the same time Sedo launched their acclaimed auction service. It also seems very apparent that due to this effort, Sedo has diverted much attention and staff to this sector...staff and attention that was perhaps once part of servicing their customer.
It should come as no surprise that Sedo is rapidly becoming the laughing stock of several of the domain forums. From the countless complaints of no communication or no response, to the fake IDN phishing domains...Sedo should be embarrassed as they continue to distance themselves from their customer base with poor service and games.
And while we are on the subject of laughing stock, that is how my portfolio revenues look thus far for the month of March.
3/1 ctr 8%
3/2 ctr 8%
3/3 ctr 8% $7.62
3/4 ctr 9% $6.56
3/4 ctr 6%
I have not seen number like that since I don't know when. Down to $12.72 avg. per day with a 7.8% CTR. Why such numbers? Because Sedo ain't cutting it. A CTR like that can only mean one thing...irrelevant content on the landing pages that nobody wants to look at.
Historically, my number one paying domain name...CTR in the 45% range, paying a low of $2.64 and a high of $9.47 for February...
3/1 ctr 8.9% 89cents
3/2 ctr 11.9% $1.29
3/3 ctr 15.33% $2.52
3/4 ctr 14.10% $1.44
3/5 ctr 7.94% 98 cents
Look at those pathetic numbers. For the month of March thus far...11.69% CTR with a grand total of $7.35 in revenue. A decrease in CTR of nearly 75% and in revenue nearly 80%. The traffic is still there. But in no time I will loose that traffic when that customer base keeps visiting the page but the content on the landing page is totally irrelevant and they just leave.
Why is it irrelevant? Because people like me who spend countless hours to tweak and optimize keywords are totally wasting our time as Sedo and it's infamous system does whatever the hell it wants to do and thinks it knows what is best for it's customers.
No only are the landing pages irrelevant, Sedo wastes my time by selecting a language. I am quite impressed that my Chinese IDN's are getting hits already when they are less than a week old. But why specify the language being in Chinese when I visit æ°ååº.com and it is all in English. Again, more time wasted. Countless hours wasted.
Yes, time and time again we have been over these issues. And time and time again my ego and portfolio is stroked by your words and reassurances offered. What are we up to now? 5 free feature listings for the sake of placating me? Is it any surprise that I have not taken you up on this offer?
How many times since the implementation of the auction service have I asked a broker contact me? And how many times has a broker contacted me? I guess the brokers and the staff at Sedo have been too busy with the bullshit IDN names and trying to collect from the outraged bidders who have been scammed. Why one of the supposed industry leaders wants to concoct and perpetrate a game like that is beyond me. Chances many of the bidders were new to the field of domaining to miss the obvious. Yet these games have caused a great deal of mistrust for all domain holders and sellers. And obviously it was one of your brokers or a Sedo employee who entered these into the auction knowing full well that these were not typos, not even actual words, cleverly hiding the accent mark into the downstroke of the letter "f" on one of them. These were total fabrications yet Sedo was trying to pass them off as IDN domains.
Meanwhile, legitimate domain portfolio holders are being totally ignored, Sedo is playing games, Sedo is pissing off buyers who may never trust another domain seller again, Sedo is pissing off its own customers by playing such games, not communicating, ignoring the customers needs, destroying a whole sector of IDN specialized domains, and creating an atmosphere of distrust among the very industry it serves.
Sedo is in the business of domain name business. How about acting like it. How about getting back to the basics and providing the basic customer service that any institution provides. In many cases, myself included, you have lost the trust and faith and confidence of the very customer base you serve. Perhaps losing my 3000 or so domains will be of little consequence to the Sedo empire, but I am sure I won't be the first and I am equally sure I won't be the last.
I have no time to play these games. One game of which lately each and every time I do email you or someone else I get an automated "out of the office" letter.
It appears to me that some folks need to spend a little more time in the office and provide some damage control and customer service.
Regards,
Gerry Legere, CEO
MelGer, LLC
--------------
&&&,
I am absolutely fed up with Sedo.
Why? Because of BS like this.
Again, over a month since payment made. More than 2 weeks since I have entered the authorization codes and waiting on transfer. And again, no damn communication whatsoever. Why has the domain not been transferred?
Gee, I don't know. Let me go to my account and see what the holdup is. Oh, there's a message.
PYH.INFO
Transaction History:
02/05/07 Agreement reached
02/05/07 Please send us your payment for the domain. The invoice for this sale can be found here:
Invoice
As soon as your payment reaches our escrow account we will inform you and the technical transfer can begin.
02/05/07 The seller of the domain has yet to confirm his personal details and contract type. Every effort is being made to contact the seller in order to get him to complete this information. Once this has been done, the transfer can proceed to the next stage.
02/06/07 We have received full payment for this domain. Please await further instructions from your transfer agent. It is often the case that we have to go through certain preliminary stages with the seller in order to prepare the domain for transfer, so please be patient during this period.
02/13/07 We have received the AUTH code from the seller. The AUTH code is:
03/05/07 In order to facilitate this transfer we have requested that the seller push the domain into our account at his registrar. Once the domain is in our account we shall unlock it and instruct you to put in a transfer request so that we can authorize it.
For crying out load &&&, we have been over the same issues time and time again. My effort is falling on deaf ears at Sedo. No communication whatsoever. When was someone from Sedo going to update me on this domain? I'll tell you when...NOT!
Every transaction lately has taken over well over 30 days to complete. Whether I am the buyer of the seller. What is it, is there a trust fund set up somewhere that pays net 30 days for holding or tying up funds for 30 days?
Despite assurances time after time from you this continues to happen every time I do business with you. It is I who initiates contact rather than Sedo even bother to update me. Incompetent staff and even staff members lying to you that they have contacted me. Pathetic service that is hard to compare to anywhere.
This downward slide seemed to begin about the same time Sedo launched their acclaimed auction service. It also seems very apparent that due to this effort, Sedo has diverted much attention and staff to this sector...staff and attention that was perhaps once part of servicing their customer.
It should come as no surprise that Sedo is rapidly becoming the laughing stock of several of the domain forums. From the countless complaints of no communication or no response, to the fake IDN phishing domains...Sedo should be embarrassed as they continue to distance themselves from their customer base with poor service and games.
And while we are on the subject of laughing stock, that is how my portfolio revenues look thus far for the month of March.
3/1 ctr 8%
3/2 ctr 8%
3/3 ctr 8% $7.62
3/4 ctr 9% $6.56
3/4 ctr 6%
I have not seen number like that since I don't know when. Down to $12.72 avg. per day with a 7.8% CTR. Why such numbers? Because Sedo ain't cutting it. A CTR like that can only mean one thing...irrelevant content on the landing pages that nobody wants to look at.
Historically, my number one paying domain name...CTR in the 45% range, paying a low of $2.64 and a high of $9.47 for February...
3/1 ctr 8.9% 89cents
3/2 ctr 11.9% $1.29
3/3 ctr 15.33% $2.52
3/4 ctr 14.10% $1.44
3/5 ctr 7.94% 98 cents
Look at those pathetic numbers. For the month of March thus far...11.69% CTR with a grand total of $7.35 in revenue. A decrease in CTR of nearly 75% and in revenue nearly 80%. The traffic is still there. But in no time I will loose that traffic when that customer base keeps visiting the page but the content on the landing page is totally irrelevant and they just leave.
Why is it irrelevant? Because people like me who spend countless hours to tweak and optimize keywords are totally wasting our time as Sedo and it's infamous system does whatever the hell it wants to do and thinks it knows what is best for it's customers.
No only are the landing pages irrelevant, Sedo wastes my time by selecting a language. I am quite impressed that my Chinese IDN's are getting hits already when they are less than a week old. But why specify the language being in Chinese when I visit æ°ååº.com and it is all in English. Again, more time wasted. Countless hours wasted.
Yes, time and time again we have been over these issues. And time and time again my ego and portfolio is stroked by your words and reassurances offered. What are we up to now? 5 free feature listings for the sake of placating me? Is it any surprise that I have not taken you up on this offer?
How many times since the implementation of the auction service have I asked a broker contact me? And how many times has a broker contacted me? I guess the brokers and the staff at Sedo have been too busy with the bullshit IDN names and trying to collect from the outraged bidders who have been scammed. Why one of the supposed industry leaders wants to concoct and perpetrate a game like that is beyond me. Chances many of the bidders were new to the field of domaining to miss the obvious. Yet these games have caused a great deal of mistrust for all domain holders and sellers. And obviously it was one of your brokers or a Sedo employee who entered these into the auction knowing full well that these were not typos, not even actual words, cleverly hiding the accent mark into the downstroke of the letter "f" on one of them. These were total fabrications yet Sedo was trying to pass them off as IDN domains.
Meanwhile, legitimate domain portfolio holders are being totally ignored, Sedo is playing games, Sedo is pissing off buyers who may never trust another domain seller again, Sedo is pissing off its own customers by playing such games, not communicating, ignoring the customers needs, destroying a whole sector of IDN specialized domains, and creating an atmosphere of distrust among the very industry it serves.
Sedo is in the business of domain name business. How about acting like it. How about getting back to the basics and providing the basic customer service that any institution provides. In many cases, myself included, you have lost the trust and faith and confidence of the very customer base you serve. Perhaps losing my 3000 or so domains will be of little consequence to the Sedo empire, but I am sure I won't be the first and I am equally sure I won't be the last.
I have no time to play these games. One game of which lately each and every time I do email you or someone else I get an automated "out of the office" letter.
It appears to me that some folks need to spend a little more time in the office and provide some damage control and customer service.
Regards,
Gerry Legere, CEO
MelGer, LLC
