PayPal Intangible Goods Buyer Protection?

[U.A.A]

Hello,

I am facing a really big problem I have bought some kaspersky license keys from ebay and the seller had good reputation and stated that the keys are original I trusted the seller and I bought some keys, I used the keys they were ok, I continue buying and spend over $2000 then I resold those keys to other customers online. I paid with paypal and receieved the payments with paypal. After few weeks my customers started to complain about the keys they told me the keys are blocked, I talked with my supplier and he gave me new keys but even those keys got blocked, then I tried to find someone else and I found again with good reputation powerseller! I continue purchasing the keys from him for replacement,but those keys started to be blocked as well. In the mean time I send some keys to kaspersky to learn if they are ok. Kaspersky online account manager told me the keys have been activated and will have problems before I sell them. I stopped selling and I told the situation to my supplier. He send some emails then he disappeared. And in this time period almost 50 of the keys are blocked. The problem is after I opened several disputes and stated that the keys are pirated and not original and I also mentoned that I could provide contact from Kaspersky for verification and I turned it into a claim and paypal directly closed the dispute, and said it's not their business! Right now the people that I sold the keys also opened dispute for the same product and they turned into a claim but I haven't responded because I know paypal will do the same to them. Which is not fair. What should I do now? I emailed my customer and tried to tell the issue that I can not refund them unless I get refund. But they don't understand this and they think paypal will cover their money! Do you think if I go to police or if they go to police can anything be done? I want to get their money back but which seems impossible and give them back. I am in Germany right now. What do you think?

 

[draggar]

You were buying software licenses online, using them, and then reselling them after you used them?

And now you're asking if you can go to the police about it?

You are in a bad situation - chances are the people who sold you the licenses are doing so illegally (either hacked, pirated, or multiple user (with the latter you're at their mercy) and are good at it - sell just enough to build up a good rep and then close out everything just as the complaints start to come in.

Then, you resell the bad products and are stuck holding the bill.

IMO as an online merchant you have a duty to refund your customers, it is not their problem that you bought from someone who has questionable practices - that's your problem, so why punish your customers because of it?

 

[Raider]

If Paypal declines your claim, you can dispute the charge with your credit card company. As for your customers, they will be doing the same against you, if you dont refund them. :yes:

 

[U.A.A]

You were buying software licenses online, using them, and then reselling them after you used them?

And now you're asking if you can go to the police about it?

You are in a bad situation - chances are the people who sold you the licenses are doing so illegally (either hacked, pirated, or multiple user (with the latter you're at their mercy) and are good at it - sell just enough to build up a good rep and then close out everything just as the complaints start to come in.

Then, you resell the bad products and are stuck holding the bill.

IMO as an online merchant you have a duty to refund your customers, it is not their problem that you bought from someone who has questionable practices - that's your problem, so why punish your customers because of it?

May be I miss-stated the first part. I bought software licenses for my personal use and they worked fine and I got the idea of buying same licenses from the same supplier and reselling those them.

The point is if they didn't buy from me I'd not buy from the scammer. And this scammer had a verified account and have a %100 positive feedback for the same product and saying that he is a authorized seller.

Just assume that you are a domain broker, you are selling someone else's domain name, you checked the buyers feedback and he has hundreds of itrader on dnforum and he offered you to pay via paypal. And you accepted it. And after sometime there was a charge back and you can't get the domain back and you lost the money. What would you do? Will you give $xxxx to your customer from your wallet or try to explain the issue and try to get the money back.

If some other people had a problem then they should leave negative feedback, or at least on ebay Kaspersky VERO's should stop this scam because it's their duty to determine and prevent those attempts. Normally it's not allowed to sell illegal pirated stuff on ebay,I trusted ebay and paypal which was a bad mistake. And the keys were unregistered and nobody hat any problems. And there are various sellers, and I choosed my seller not for the cheapest price. Because I knew If something is really cheap, then it is probably a scam attempt.

I have the keys that I sold, and I also have the keys that I bought but didn't sold. They all have a cost. In this conditions it's hard to refund them whole of the money. I have refunded some of the customers by using my net revenue from the sales but I can not continue this anymore. And paypal will end their claims with my favor. I try to negotiate with some of them but they trust paypal like I did,they didn't know the trust that PayPal is insecure and doesn't even care for the digital products. Why should I punish my self? If those people didn't buy the same product from me, they will buy from some kind of scammer, and all the sales were private sales, there were other people who were selling the same products while I was selling. And they don't appear anymore, and probably they will be lost without any trace. Right now I gave my customrs chance for a partial refund + rest of the money if I could get their money back, which is fair in my opinion. But the common mistake that me and my customers did is, trusting paypal and valuing a software underit's actual value.

If Paypal declines your claim, you can dispute the charge with your credit card company. As for your customers, they will be doing the same against you, if you dont refund them. :yes:

the problem is I paid all the money from PayPal balance. I wish I did with my CC, I don't have option to chargeback. :?: In this digital enviroment always the scammers win, and nobody can do anything. I hope police could help me.

 

[U.A.A]

I started to refund to the customers. once I saw a US site for repoting scam. Does anybody have any idea what it can be?

 

[Poohnix]

http://www.ic3.gov/

 

[U.A.A]

thank you very much that is excatly what I was looking for.

 

[Theo]

You can't buy keys/licenses from third parties for software that is strictly controlled by the manufacturer. It's pretty obvious that you were scammed by a person with a key generator.

 

[Doc]

also if you are trying to sell licences for kaspersky etc. contact the respective countries' representatives and work out a deal. You had be amazed at the discounts kaspersky gives. eg. a 3 user licence for KIS for 1 year can work out about $10-15 and that's damn cheap. Never buy a license from ebay..etc.

 

[U.A.A]

You can't buy keys/licenses from third parties for software that is strictly controlled by the manufacturer. It's pretty obvious that you were scammed by a person with a key generator.

may be you are right but, I thought it's not possible to use a keygen,because the activation is online, which means the activation code should exist in onlinedatabase. But may be you are right. I made a search and few months ago I learned that they hacked kaspersky database

also if you are trying to sell licences for kaspersky etc. contact the respective countries' representatives and work out a deal. You had be amazed at the discounts kaspersky gives. eg. a 3 user licence for KIS for 1 year can work out about $10-15 and that's damn cheap. Never buy a license from ebay..etc.

well after I learned that the keys have problems I contacted with a german kaspersky partner and he first they give me a price of 35€ per 1pcyr and 33€ for wholesale price, and same product was being sold by amazon.de for 27€ after that they changed the prize to 25€ for a boxed version but it's not compatitive. May be I should contact with a Kaspersky Distributer instead of a Kaspersky partner.

 

[Doc]

well after I learned that the keys have problems I contacted with a german kaspersky partner and he first they give me a price of 35€ per 1pcyr and 33€ for wholesale price, and same product was being sold by amazon.de for 27€ after that they changed the prize to 25€ for a boxed version but it's not compatitive. May be I should contact with a Kaspersky Distributer instead of a Kaspersky partner.

yup , try with a national distributor , over here in India a 3 user licence for 1 year ranges from Rs500 ( ~ $10 ) to Rs 1000 ( ~ $20) . This is the retail price i am telling. For wholesale , rates are going to be almost half..Varies from one country to another.