- Joined
- Aug 9, 2009
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Hi Everyone.
I would just like to share the latest experience from the latest victim of paypigs long line of disgruntled customers.
Earlier today I transacted a deal here on DNF, placing a few links on some of my sites for another member. He paid me via paypal as per a normal transaction.
A few hours later, I login to my paypal account to transfer the money to my bank, only to find my account has become "limited" and all access to MY money has been denied. After an hour of searching to try uncover paypal's contact phone number (as I know they virtually never give any decent response to emails), I found it hidden in a remote part of the site (wonder why they feel they must hide it ey?).
A 30 minute call to a premium rated number revealed them basically telling me to "get screwed, as they own my money". After explaining to them what the payment was for (SEO purposes, ie link building), they instructed me to send them invoices proving that "I own the links that I sold". Have you ever heard anything so rediculous?
I attempted again and again to explain to these arrogant and completely ignorant customer non-service representatives that there were no invoices, and explained to them what link building means and exactly how the agreement for the service was done, they had this to say.
"we reserve every right to freeze your account and hold any amount of money contained within for any amount of time, or indefinitely. You agreed to this when you accepted our terms of service. We will only release the hold on your account once you have provided us with the requested invoices proving ownership of the links sold".
I then proceeded to ask them if getting the buyer to contact them and confirm the purchase and that the service was rendered as aggreed would be proof enough to release MY money. There reply will make you realise 100% why they have so many 1000's of furious customers. They replied the following:
"Will the buyers voice resemble an invoice in your opinion? Or would you like to use the held funds to purchase a hearing aid so that you can actually listen to what I haver told you? Your funds will remain held and your account limited until you provide us with the required physical invoices. Once received, we will review your account and make a decision as to releasing your funds. Our policies are in place to prevent fraudulent transactions like this one taking place, and to make paypal a more secure network".
Basically they are not only thieves, but then they want to tell me that I AM COMMITTING FRAUD??? If there is any fraud going on, it is within the ranks of paypal (surely this type of practice MUST be illegal?). I have had my paypal account fully verified, and have used it to make and receive payments for the past 6 YEARS, without a single dispute or chargeback.
I have never been spoken to like that as a customer before, and as I am sure everyone will understand, I was furious for the way I was being treated as a customer.
I told the paypig customer non-service representative to put me through to his superior, and guess how his reply went? You guessed it, rude once again. He said:
"You have no right to demand to speak to anyone here. I am dealing with the problem as I have been trained to do. We do not tolerate abuse to our staff as you are giving me right now from fraudulent user's of our system. We have every right to hold your money until you prove that this is a legitimate transaction".
So according to that, paypal train their staff to be as rude as they possibly can to their customers?
Luckily, I was still able to use the refund option to return the money to the DNF member who made the payment, but I am now down another £380 which was in my paypal account.
If anyone knows a way that this can be dealt with, so that I can recover my money, please let me know as any help would be greatly appreciated. Like many before me (and i am sure many after me), I have had to learn the hard way that paypal in no way look out for their customer's.
I would just like to share the latest experience from the latest victim of paypigs long line of disgruntled customers.
Earlier today I transacted a deal here on DNF, placing a few links on some of my sites for another member. He paid me via paypal as per a normal transaction.
A few hours later, I login to my paypal account to transfer the money to my bank, only to find my account has become "limited" and all access to MY money has been denied. After an hour of searching to try uncover paypal's contact phone number (as I know they virtually never give any decent response to emails), I found it hidden in a remote part of the site (wonder why they feel they must hide it ey?).
A 30 minute call to a premium rated number revealed them basically telling me to "get screwed, as they own my money". After explaining to them what the payment was for (SEO purposes, ie link building), they instructed me to send them invoices proving that "I own the links that I sold". Have you ever heard anything so rediculous?
I attempted again and again to explain to these arrogant and completely ignorant customer non-service representatives that there were no invoices, and explained to them what link building means and exactly how the agreement for the service was done, they had this to say.
"we reserve every right to freeze your account and hold any amount of money contained within for any amount of time, or indefinitely. You agreed to this when you accepted our terms of service. We will only release the hold on your account once you have provided us with the requested invoices proving ownership of the links sold".
I then proceeded to ask them if getting the buyer to contact them and confirm the purchase and that the service was rendered as aggreed would be proof enough to release MY money. There reply will make you realise 100% why they have so many 1000's of furious customers. They replied the following:
"Will the buyers voice resemble an invoice in your opinion? Or would you like to use the held funds to purchase a hearing aid so that you can actually listen to what I haver told you? Your funds will remain held and your account limited until you provide us with the required physical invoices. Once received, we will review your account and make a decision as to releasing your funds. Our policies are in place to prevent fraudulent transactions like this one taking place, and to make paypal a more secure network".
Basically they are not only thieves, but then they want to tell me that I AM COMMITTING FRAUD??? If there is any fraud going on, it is within the ranks of paypal (surely this type of practice MUST be illegal?). I have had my paypal account fully verified, and have used it to make and receive payments for the past 6 YEARS, without a single dispute or chargeback.
I have never been spoken to like that as a customer before, and as I am sure everyone will understand, I was furious for the way I was being treated as a customer.
I told the paypig customer non-service representative to put me through to his superior, and guess how his reply went? You guessed it, rude once again. He said:
"You have no right to demand to speak to anyone here. I am dealing with the problem as I have been trained to do. We do not tolerate abuse to our staff as you are giving me right now from fraudulent user's of our system. We have every right to hold your money until you prove that this is a legitimate transaction".
So according to that, paypal train their staff to be as rude as they possibly can to their customers?
Luckily, I was still able to use the refund option to return the money to the DNF member who made the payment, but I am now down another £380 which was in my paypal account.
If anyone knows a way that this can be dealt with, so that I can recover my money, please let me know as any help would be greatly appreciated. Like many before me (and i am sure many after me), I have had to learn the hard way that paypal in no way look out for their customer's.
