I have no doubt this has been raised before but I cannot find a thread to attach this to. Here goes...
Pool have an absolute pi** poor customer service. I raised an issue with them last Monday, asked for a reply again on Tuesday and again on the 5th I wanted to know what their policy on replying is and that i'm not happy with their service. Don't get me wrong, I don't want the answer by now (although there is no damn reason why I shouldn't), it's the fact of being totally ignored.
I help out in support within our company and we have to make a 'response' within 24hrs, and that's not the automated 'thanks for your enquiry...'.
A good example is Sedo, I usually get a reply within a couple of days and get the vibe there is always someone there to help.
I don't care who, how big or where the company is, if they can't support their customers they won't last long term.
Perhaps Pool is an understaffed pretender :veryangry
Pool have an absolute pi** poor customer service. I raised an issue with them last Monday, asked for a reply again on Tuesday and again on the 5th I wanted to know what their policy on replying is and that i'm not happy with their service. Don't get me wrong, I don't want the answer by now (although there is no damn reason why I shouldn't), it's the fact of being totally ignored.
I help out in support within our company and we have to make a 'response' within 24hrs, and that's not the automated 'thanks for your enquiry...'.
A good example is Sedo, I usually get a reply within a couple of days and get the vibe there is always someone there to help.
I don't care who, how big or where the company is, if they can't support their customers they won't last long term.
Perhaps Pool is an understaffed pretender :veryangry