pool has terrible service - upon my first win, they didnt email me anything and I had to call them a number of times to figure out how there crappy service worked - they held my name and waited months saying they were waiting for my call, yet where does it say I have to call pool to get my name after I win it?; as much as I had winning names taken from me and said now there are other bidders whereby prices instantly started going up beyond my winning price; among other issues - they not only give domainers and the domain industry a bad name, they also give Canadians and business in general a bad name.
Bottom line - use pool at your own risk. You may get the name you want, but you will probably have to pay out the ying yang for it too.
PS: While I may not have had much satisfaction with their service and support, I do not speak for everyone, as I am sure some people find pool to be a good service for them - I am just not one of them.
Best Success in ALL Your Endeavours!