sevent, "SPAM" is defined as a commercial email from someone you did not give permission to do so. As you are describing a graphic and text that appears on a web page which can only be seen after you log in as an ETP reseller (sorry, I Sold Grandma, it's only displayed on the domain management screen for resellers, not on eNomCentral) I'm afraid that's not SPAM.
Our reseller communications are centered around giving them support and information so they can better sell domains and web services at retail. (As eNom's Internet Marketing Manager, I write our monthly eletter
The eNom Register with lots of juicy info and tips!) And we have many resellers with large customer bases who sell hundreds and thousands of domains and web services every month.
eNom's "Drive Your Sales With Hosted Exchange" promotion is perhaps the largest promotion ever offered in the history of domain reselling. Five Hawaiian vacations (valued at $2,000.00 each) plus a grand prize of either a new Mini Cooper S or $25,000.00 in cash will be given away in a drawing. Every Hosted Exchange mailbox sold gets the ETP reseller one entry into the drawing. It's a big deal and a big prize and we want ALL our resellers to know about it.
We know there are some who have eNom reseller accounts or subaccounts but who do not actually operate as true resellers. They paid for a reseller account either to have the tools to better manage their domain names, or so they can get better than retail pricing for the domain names they purchase for their own portfolio. And that's fine, they are all our valued customers and we want them to be happy too. So perhaps they have less of an interest in promotions targeted those actively engaged in the reseller business.
As for more programmers and developers? eNom and Demand Media have already added dozens this year as well as many more customer support personnel. We're also continuously updating and expanding our servers and network.
You might know eNom recently topped the 9 million mark of domain names on our platform. I'm sure even someone who's not a techie can appreciate the tremendous infrastructure that takes to manage. Heck, it sometimes happens when I buy books on Amazon.com too.
We strive to give everyone excellent customer service with the shortest response time possible to all submitted issues. Can you occasionally get an error message? Sure! And we sincerely apologize for any hardship or frustration. But rest assured that we hear your feedback. We read every email. And (sorry if this sounds like marketing-speak, but it's true) our goal is to make ALL our resellers happy ALL of the time.
OK, back to work for me...we're rolling out a new promotion offering $21.99 .TV domains for qualifying ETP resellers. Careful...it might show up on that new promotion page...but definitely in your email box!
