Register.Com - Review this Registrar

[DNForum-News]

Register.com is a leading provider of global domain name registration and Internet services. With over three million domain names under management, Register.com has built a brand based on quality domain name management services. The Company directly registers domain names across the generic Top Level Domains (TLDs) .com, .net, and .org and also offers registration in over 240 country code domains (ccTLDs), such as: .co.uk (Great Britain), .de (Germany) and .jp (Japan).

 

[BELLC1]

Some of you know I hate Reigister.com with a passion. They took a domain away from me six months after I'd registered it claiming an "internal audit revealed someone else beat me to the name by 1/100th of a second". They cost me $45,000.00.

Because Snapnames hasn't seen fit to drop them as a partner, one of the names I picked up 60+ days ago went to them. So now I'm trying to fulfill a promise to myself to move it to another registrar now that my 60 days are up.

But there's a hitch. If I want my Auth Code to move it, I have to call a toll-free number between 9-6 EST for my code!!!?? WTF? No email option. No cyber code to prevent spam. Nothing.

Once again, they are lower than whalepoop, about one step below Network Solutions.

 

[Creature]

Register.com are complete SHITE to say the very least. Avoid at all cost. I must have received 100 of these emails below. I keep telling them to stop sending emails and they never stop. I have no domains or services with them. When I did, it took weeks to get the security code by email to transfer away. Utter Crap, AVOID.


Dear Valued Customer,

Thank you for contacting Register.com.

You've requested Register.com to make modifications for the account flying. Please
reply to this email and outline the changes you would like made to your account.
Please also state that you confirm those changes.

Please make sure your reply include the following security code which will allow us
to confirm your change:

Security code: 39967965459

If you have any further questions, please respond to this incident by replying. You
can also contact a Web Services Consultant 24 hours a day, 7 days a week, at the
numbers below.

 

[MAllie]

I just tried to contact Register.com through their online chat to talk about a domain name we have with them, but twice the chat request was cancelled after I had waited several minutes. Not impressive.

Compare this with GoDaddy, who rang me within a few minutes of my complaining here about a domain name being cancelled, and restored it to me immediately.

 

[Onward]

Update on how sleazy Register.com is.

Register.com now does not send out a warning that your domain will expire and they charge a $25 "re-instatement fee" the day after it expires - Yes - the day after it expires.

I knew a few of my names were coming up for renewal and I wanted to transfer them out...2 had expired the day before I checked...and I was hit with their new $25 fee per name. I quickly started the transfer process of all my names - out of Register.com.

I know. Why in the world would I ever have a name a Register.com as they are the worst registrar on the planet? yes, my bad for not moving the 16 names I have there from drops over the last year or so...and I should have checkd a week earlier - but as far as I know all other registrars give at least a small grace period.

 

[boziffous]

I registered a domain with Register.com a few months ago for a $1. I decided to transfer it away to another registrar but after requesting the auth code it said I had to wait 3 to 4 days before it would be emailed to me. So 4 days later I get this email saying that there is suspicious activity in my account.

"Dear xxxx xxxxxxx,

You recently requested an auth code to transfer your "xxxxxxxxxx.com" domain name.
Your request has been processed and at this time it has been declined due to recent suspicious activity in your account.

Register.com is committed to providing the most secure and reliable domain services for our customers.
We have implemented specific security measures to help prevent unauthorized transfer of domains to another registrar.
The type of suspicious activity that could have caused your request to be declined includes:
- Multiple failed attempts to login to customer's account
- Recent changes to the account holder's name, email address, or login ID
- Attempts to access the account over the phone without authorization
- Recent changes to the accounts password
- Domain name lock not removed
- Recent changes to billing or credit card information

To receive your auth code, please call one of our customer service consultants at 1.888.734.4783. They will confirm you to the account and then fulfill your request.

Thank You,


Sandy Ross
EVP, Customer Service
Register.com"

There is no suspicious activity. Apparently you have to jump through hoops to transfer away from Register.com. :upset:

Also Register likes to call you 1 to 2 times a day to try to sell you other services they offer. :veryangry:

 

[katherine]

Yes it's typical.
Recently I requested two auth codes in a row, or nearly. First one was declined for the exact same reason, the second one was approved lol.

It's domains won through Snapnames.
Definitely not a trustworthy registrar where you'd want to keep your domains.