I know it's a horse beaten to death but still i need to say again how ignorant, incompetent and completely useless their customer support is.
I have a little site hosted on flyservers.com for one of my domains that are with registerfly.com.Now, all i wanted was put in the friggin flyservers nameservers so my site will appear properly.
You'd think easy task - not with registerfly.
In a nutshell - it didn't work as apparently the dns servers are different from the ones shown on flyservers support page.
Called up customer support, talked to support chat - no one there has any knowledge about things like DNS etc, not even a bit.
At a point, they told me i had put in the DNS incorrectly but they would have fixed it for me.
Thanks, but what do i see - all they did was using the URL forwarding option although i had told them thats not what i want.
Called up again, support tells me "URL forwarding is the only way to point your domain to your site".
I tell them, no it's not - why would the DNS options be there at all if that was the case ?
Guess what - customer support hangs up.
Read that again - customer support *HANGS UP* !!
No, i didn't shout at them, didn't call them names or anything although at one time i was waiting 24 minutes on the phone for the support agent to come back at me as she was just going to talk to the tech department "quickly" and therefore i indeed felt like shouting but didnt.
Now i have issued a very detailed "support ticket" - honestly i'm expecting a standard reply or something like "we have solved the issue by forwarding your domain" or crap like that.
Geez - i can really say i wish i was friends with unifiednames CEO or something and had the power to kick some support staff out of their job.
I rarely say stuff like that but i'm sooo convinced registerfly.com support deserves to all lose their jobs and be on welfare.
ARRRGH !
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UPDATE:
I don't believe it.
Here's the response to my very detailed suppot ticket that i sent them (which expicitly said i don't want URL forwarding but use the flyservers nameservers instead):
"Hi Frank
This has been corrected. Your domain is now under URL framing.
Thank you
Sam Alverez
Registerfly.com INC
ICANN Accredited Registrar"
This is ridiculous - i am telling them i don't want URL forwarding and they tell me they solved it by URL framing ?!?
I want to kick their butts so much.
I have a little site hosted on flyservers.com for one of my domains that are with registerfly.com.Now, all i wanted was put in the friggin flyservers nameservers so my site will appear properly.
You'd think easy task - not with registerfly.
In a nutshell - it didn't work as apparently the dns servers are different from the ones shown on flyservers support page.
Called up customer support, talked to support chat - no one there has any knowledge about things like DNS etc, not even a bit.
At a point, they told me i had put in the DNS incorrectly but they would have fixed it for me.
Thanks, but what do i see - all they did was using the URL forwarding option although i had told them thats not what i want.
Called up again, support tells me "URL forwarding is the only way to point your domain to your site".
I tell them, no it's not - why would the DNS options be there at all if that was the case ?
Guess what - customer support hangs up.
Read that again - customer support *HANGS UP* !!
No, i didn't shout at them, didn't call them names or anything although at one time i was waiting 24 minutes on the phone for the support agent to come back at me as she was just going to talk to the tech department "quickly" and therefore i indeed felt like shouting but didnt.
Now i have issued a very detailed "support ticket" - honestly i'm expecting a standard reply or something like "we have solved the issue by forwarding your domain" or crap like that.
Geez - i can really say i wish i was friends with unifiednames CEO or something and had the power to kick some support staff out of their job.
I rarely say stuff like that but i'm sooo convinced registerfly.com support deserves to all lose their jobs and be on welfare.
ARRRGH !
--------------------------------------------------------
UPDATE:
I don't believe it.
Here's the response to my very detailed suppot ticket that i sent them (which expicitly said i don't want URL forwarding but use the flyservers nameservers instead):
"Hi Frank
This has been corrected. Your domain is now under URL framing.
Thank you
Sam Alverez
Registerfly.com INC
ICANN Accredited Registrar"
This is ridiculous - i am telling them i don't want URL forwarding and they tell me they solved it by URL framing ?!?
I want to kick their butts so much.