Yeah Snapnames was much better before the changes were implemented for the redemption grace period. Now that the drop time has become standardized (more or less) for all registrars, it has made it easier for the competition to catch up. Especially Namewinner who (before redemption implementation) used to only run their registration script for a couple of hours at the peak drop time even though names were dropping throughout the day (mainly non-Netsol names).
Plus as the most popular snap service they are bogged down with a lot of low quality domains. But $69 is $69 so their is no real reason for them to go harder after the big names.
Then they started losing some of their better registrar partners such as Namescout, DomainPeople, etc. And they took their eye off the ball to focus on their prospective golden goose (WLS).
This all adds up to a recipe for mediocrity. Don't get me wrong, I am still a customer, but my expectations are much lower nowadays.