SnapNames Help

[redbulldog]

I won a domain at SnapNames on the 25th, I got the email from them telling me that the domain was with Safenames and they would contact me within 24 hours with account login etc.

Ive heard nothing since and despite writing to Snapnames support and using their online support ticket system Ive had no response from them.

I wrote to Snap 2 days ago and told them that If they didnt respond Id have to file a chargeback with my creditcard company. Still no response.

Has anyone else had this problem and can anybody suggest any other ways of getting some support from Snap or is this typical of their support?

Thanks

Mic

Ive just had a reply, I cant believe their attitude! I only mentined a chargeback as I had no replies to any of my requests for help.

Per this information we will stop all actions to resolve this situation for
the domain and await notification from your credit card company. Once
received we will take appropriate legal actions in the matter. It's
unfortunately that you feel this is a necessary and ethical step when we are
working to resolve this techical situation and have worked in good faith to
do so.
Customer04/30/2005 02:06 AM
Still no account information and no contact from your support. You leave me
with no choice but to request a chargeback from my credit card company.
Thanks for your help.

 

[Domagon]

There's sometimes a lengthy delay from the time Snapnames says the information will be sent and the time it actually is for various reasons...

Like no kidding ... but the thing that can trip up some folks is that Snapnames sometimes doesn't respond at all, even though they're actually working/aware of the problem. Snapnames needs to be more responsive - even if it's as basic as saying "we are still working on it", etc.

Ron

 

[Theo]

I had the same problems with Pool & Namewinner in the past. They are blowing smoke out their asses. If they don't deliver, you have full recourse to file a chargeback - more balls to your forehead that you are in the UK. However, you have to give them a few days to prove they are not complete **** ups. :-D

 

[actnow]

Snapnames is far superior in customer service compared to the others.
Pool being the worst.

If you send a nice email (no threats) to Snapnames. They will take care of it.

I believe the main staff works monday thru friday. And, I hear that Nelson sleeps there
so he can answer your email within minutes. (Or, call you at home.) :-D

I would suggest you send a concise but thorough email to Nelson asking for his assistance.
Send to [email protected]

But, I will also suggest that you not alway start with Nelson.

Start with customer service. However, it might take 24 hours to answer you.