I am a seller and a parker.
DAMN! I don't know where to begin.
Very informative and insighful, first of all. And I will begin with the quote above because that is what it is all about...being a seller and a parker.
For a minute there, I thought perhaps you might have been a good ol' southern rebel boy with that "this here forum" thing.
I also have around 3000 domains parked also, nearly all at Sedo. Had it not been for an aquaintance in Cologne that is one of those good ol' boys from down here, I would have been gone. And now it may be time to cut the ties.
Here's the latest example and the response:
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Eben,
What these two domains have in common is not once has anyone from customer service contacted me to respond to any of my inquiries.
PALS.INFO
11/22/06 Agreement reached
11/22/06 We have invoiced the buyer for the sale of your domain. As soon as the payment reaches our escrow account we will inform you and begin the technical transfer.
11/27/06 We have received full payment for this domain. Please await further instructions from your transfer agent. It is often the case that we have to wait for certain details from the buyer so please be patient during this period.
12/28/06 The domain has been successfully pushed to our Sedo account. We shall now process your payment. Your part in this transfer is now complete, and we shall assist the buyer in taking control of the domain. Once the buyer has control of the domain, the listing will be deleted from your Sedo account.
12/29/06 The payment has been released and the transfer is now complete.
12/29/06 This transfer has been successfully completed!
The above is how long it for me to get paid for a sale. Well more than a month since payment was made.
UPZ.NET
01/18/07 Agreement reached
01/19/07 Please send us your payment for the domain. The invoice for this sale can be found here:
Invoice
As soon as your payment reaches our escrow account we will inform you and the technical transfer can begin.
01/22/07 We have received full payment for this domain. Please await further instructions from your transfer agent. It is often the case that we have to go through certain preliminary stages with the seller in order to prepare the domain for transfer, so please be patient during this period.
01/23/07 The domain is now unlocked.
01/26/07 This domain requires an authorization code (AUTH-Code) in order to be transferred. We have asked the seller for the code and will send it to you as soon as possible.
01/29/07 2. Reminder: This domain requires an authorization code (AUTH-Code) in order to be transferred. We have asked the seller for the code and will send it to you as soon as possible.
Regarding UPZ.NET, I still have not been contacted by this mysterious Erich.
Payment was actually made the day of the sale (the 18th) but seeing that it was going into the weekend, I guess the automated email answering service had the weekend off also.
Again, I only get updates by going into my account and looking to see if there is an update. Going on two weeks now. If he is not contacting and updating me, is he contacting and updating the other party?
Customer service is now near non existent.
Gerry
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Thank you for your message!
I will be away from the office beginning Wednesday, January 31st, and will not return until Monday, February 5th. I will have limited access to email during this period, so I will return all messages after February 5th. If you have a general inquiry, please contact our Customer Relations division at [email protected] for immediate assistance. You may also reach them by telephone at +1.617.758.4268.
If you have an urgent matter specific to an ongoing project, please contact Matt Villa at [email protected] for assistance. You may also reach him by telephone at +1.617.758.4261. Thank you have a nice weekend!
Best Regards,
--
Eben G. Smith
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Time after time after time I have complained about the service. Each time I am reassured and stroked about how valuable I am and what a great customer I am.
How many holidays and vacations does Sedo take? And again, not one word from this mysterious Erich.
pals.info was only paid out after raising the damn roof at sedo. Wanted to tell me that the customer had not submitted the transfer request. Who's damn fault is that? In the meantime holding funds for well over a month? Numerous emails not answered. Every body and their mother, brother, and sister out of the office. Even the referrals to contact while so and so was out of the office were out of the office!!!
Sorry, burns my ass up.
Something has to give and I guess it will be me giving someone else a chance.
I would also be curious to hear from those that have tried Traffic Club and voice their opinions on all the parking sites.
Again, sorry to occupy so much of this thread but I think we can all learn something constructive.