there is no way for me to renew the domain names. What to do?

Provider · Dec 20, 2006

Hello People,

I need your help to understand whats happening with my enom account. I
moved everything to moniker alreadey but had 2 domain names left at enom still and forgot about them. I remebered about 2 weeks ago and I went to renew the names, but the card didn;t work, so I thiought ok, maybe they have some problem. Since then I tried to use 3 all valid cards , nothing works.

this is a message i am getting.

Credit card was declined. Authorization Refused. - This may be due to a bad credit card verification number or date.

But trust me guys all my cards are working. OK so i tried to phone techsupport left 3 messages, no reply.
One domain name already expired on Dec 9, another one expired on December 14th. I can see them in the cart, but no way for me to renew them. Whats happening i don't get it? No reply to 4 support tickets. The first one was done 6 days ago. Is it some kind of scam to get the names to their enom club or something?
The most amazing thing is how most of the people on the forum like to deal with enom. How you can deal with them? Do you get in touch of these people in the first place?

maroulis · Dec 20, 2006

Enom sucks.. I called this am for a problem with some of my domains too, after 10 minutes on hold went to voicemail. Left clear details and my phone number....not heard back yet!

Provider · Dec 20, 2006

I thought such basic things like support, and domain name renewal can be handled nowadays

Bender · Dec 20, 2006

push me the names, I'll renew them for you and send them back

Provider · Dec 20, 2006

whats your id Daniel? I am not sure if it is possible to push the domain names after they expired, but i will try.

Domagon · Dec 26, 2006

Try doing a "refill" (assuming your account has that feature) for the amount it will cost to renew the domains. And then use the "refill" balance to pay the actual renewals.

Enom has some weird glitches with credit card rebilling - it's probably not your card - in fact it will likely work for other registrations / renewals just fine. I've experienced similar problems requiring me to use various work-arounds, such as renewing some domains individually.

On an aside, I'm only using Enom because they acquired BulkRegister (formerly a great registrar) - I'm already looking for alternatives to Enom that are more functional and reliable.

Ron

p.s. Forget the tickets ... I'd suggest calling them now - and if not able to the matter resolved today, then I'd suggest calling the higher ups tomorrow, even if that means calling them at home - extreme, but you're running out of time - such tactics may be what it takes to save your domains.