Recently I tried to renew a domain with TrafficMedia and was told that I must prepay minimum $50 when I only need to pay $10.99 for the renewal of a .net name. Unfortunately I only have 1 day left to expiry so I will have to pay minimum amount but that means now I have $39 just sitting with TrafficMedia.
This really pisses me off. Surely there are some rules against this kind of daylight robbery. I have copied the conversation here and I am hoping someone can help me deal with nightmare registrars such as TrafficMedia.com
14:35Idan Ofarim: Hello, my name is Idan, how can I help you?
14:35Idan Ofarim: Hello
14:35Vishal Vithlani: I am trying to renew my dmain SWIMMINGPOOLPUMPS.NET
14:36Vishal Vithlani: for 1 year and so I need to pay 10.99$
14:36Vishal Vithlani: but when I try to do that it is asking me to top up my account with 50$
14:36Vishal Vithlani: that is not very fair as I would have to apy 40$ more and leave that in the account
14:37Vishal Vithlani: so i need your help to renew by paying the exact amount only!!
14:37Idan Ofarim: You right, to renew your domain you need to put balance of 50$ and pay from this balance
14:38Idan Ofarim: you can use this balance to renew the domain next year or buy additional domain
14:38Vishal Vithlani: no i dont want to buy new domain
14:38Vishal Vithlani: and maybe i will sell or move the domain
14:38Vishal Vithlani: this is very unfair that you are charging me extra 40 $ to sit in your account
14:39Idan Ofarim: Sorry, this is our policy and I cannot do anything about it
14:39Vishal Vithlani: So you just force people to pay more money
14:40Vishal Vithlani: when i should only need to pay 10.99$ - yuo are asking me to paye 50 $ minimum
14:42Vishal Vithlani: This is really poor service and I would make a complaint to Billing Department as this is not acceptable.
14:43Idan Ofarim: We are not using this money, this money belong to you, we only charge for domain renewal
14:44Vishal Vithlani: Yes but it comes out of my account - so its no use to me
14:45Vishal Vithlani: I understand you dont use it but I have lost 40 dollars from my account
14:46Idan Ofarim: This is the company policy, I cannot do anything, you need to put 50$ in your account for balance and renew the domain
14:48Vishal Vithlani: Fine. I will submit an email to the authority with our full conversation above. You have forced me to pay more so that I dont lose my domain but I will do my best to make sure other people dont get duped like me.
So if anyone can help or provide some guidance - than I would be very grateful. Thanks.
---------- Post added at 09:18 AM ---------- Previous post was at 08:57 AM ----------
Admin,
If this needs to be in another area than pls move it. Thanks in advance.
This really pisses me off. Surely there are some rules against this kind of daylight robbery. I have copied the conversation here and I am hoping someone can help me deal with nightmare registrars such as TrafficMedia.com
14:35Idan Ofarim: Hello, my name is Idan, how can I help you?
14:35Idan Ofarim: Hello
14:35Vishal Vithlani: I am trying to renew my dmain SWIMMINGPOOLPUMPS.NET
14:36Vishal Vithlani: for 1 year and so I need to pay 10.99$
14:36Vishal Vithlani: but when I try to do that it is asking me to top up my account with 50$
14:36Vishal Vithlani: that is not very fair as I would have to apy 40$ more and leave that in the account
14:37Vishal Vithlani: so i need your help to renew by paying the exact amount only!!
14:37Idan Ofarim: You right, to renew your domain you need to put balance of 50$ and pay from this balance
14:38Idan Ofarim: you can use this balance to renew the domain next year or buy additional domain
14:38Vishal Vithlani: no i dont want to buy new domain
14:38Vishal Vithlani: and maybe i will sell or move the domain
14:38Vishal Vithlani: this is very unfair that you are charging me extra 40 $ to sit in your account
14:39Idan Ofarim: Sorry, this is our policy and I cannot do anything about it
14:39Vishal Vithlani: So you just force people to pay more money
14:40Vishal Vithlani: when i should only need to pay 10.99$ - yuo are asking me to paye 50 $ minimum
14:42Vishal Vithlani: This is really poor service and I would make a complaint to Billing Department as this is not acceptable.
14:43Idan Ofarim: We are not using this money, this money belong to you, we only charge for domain renewal
14:44Vishal Vithlani: Yes but it comes out of my account - so its no use to me
14:45Vishal Vithlani: I understand you dont use it but I have lost 40 dollars from my account
14:46Idan Ofarim: This is the company policy, I cannot do anything, you need to put 50$ in your account for balance and renew the domain
14:48Vishal Vithlani: Fine. I will submit an email to the authority with our full conversation above. You have forced me to pay more so that I dont lose my domain but I will do my best to make sure other people dont get duped like me.
So if anyone can help or provide some guidance - than I would be very grateful. Thanks.
---------- Post added at 09:18 AM ---------- Previous post was at 08:57 AM ----------
Admin,
If this needs to be in another area than pls move it. Thanks in advance.