Transfers in

[Deleted member 5660]

I always have major problems when somone gets a domain from me and it has to be transferred into Fabulous. The authorization e-mail never shows up and it takes all kinds of support calls. Why does this happen every time? Right now I have been trying to transfer a domain to someone for several days. I did a transfer into Dynadot the same day and that took one day. Fabulous support has been contacted at leat 5 or 6 times. All i get back is a vague answer that they are looking into it and then they disappear. Why don't they just send the au\thorization e-mail manually?

This is a major, major hassle to go through every time there is a domain transfer.

 

[Raider]

This is probably the only gripe I have with Fabulous, the inability to create a new account and move a domain to that account instantly... Nothing worse than having to wait on somebody else to complete a sale.

 

[Theo]

Actually, I never had trouble with transfers to Fabulous; in fact, they occur even with WHOIS protection on, e.g. from Name.com to Fabulous. Try that at GoDaddy, you can't.

 

[Deleted member 5660]

It has been 5 days and at least 8 support messages and I still don't have the approval e-mail. They won't explain why they just won't send the authorization manually. All I get are vaugue answers that they are looking into it and then tech support disappears and won't answer. Dynadot took 1 day with no support calls.

 

[Deleted member 5660]

OK. This where we are at. It is caused by:

-The holiday
-The time difference
-The support has to contact the technical department
-there is no way for customer support to check to see if the e-mail was sent
-there is no way for customer support to get the e-mail content to send it manually

My mail server logs don't show anything and I get their support e-mail. The problem is most likely that Fabulous is not getting (or parsing) the Tucows whois. Since they have no manual system they can't do anything until someone can figure out how to manually get a whois and send the authorization olr fix their automated system.

I any case the amount of time to resolve this is unbelievable and the transfer is still not started.

 

[Theo]

Odd. The only time I had an issue with a transfer was from Fabulous to Tucows. The Tucows API wanted explicitly the Admin contact to be a separate record, being unable to parse the multiple records that Fabulous and other registrars maintain (registrar, admin, technical contacts). Tucows ended up sending a manual transfer request to edit the Admin contact prior to the authorization. You will need to contact Tucows to resolve this.

 

[Deleted member 5660]

the e-mail finally came. it has nothing to do with Tucows as the e-mail gets sent by the gaining registrar

 

[Raider]

I want to thank Fabulous support for contacting me and providing a link for doing exactly what I want to do.... Excellent support as always.