- Joined
- Aug 23, 2004
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So, I have a handful of domains expiring and try to renew through the Tucows reseller I originally secured them from. The domains cannot be automatically renewed from the opensrs.manage system. This is where it gets fun...
I call the support number for the reseller and ask them to renew the domains. I am told the reseller has been sold so I have to manually update. Well, I cant manually update and since it was less than ten days from expiration I have to contact the registrar - which in this case is Tucows.
Has anyone here ever spoken to someone from Tucows?
Three emails and two phone calls later and I still cant get a human response. The emails were sent over a one-week period. The two phone calls were very pleasant; the first automated voice wouldnt accept my input and disconnected me. The second time I got through all the chaff to have the phone ring about 20 times with no answer. Perhaps there was a major disaster in Toronto. You guys ok up there?
Brilliant.
I call the support number for the reseller and ask them to renew the domains. I am told the reseller has been sold so I have to manually update. Well, I cant manually update and since it was less than ten days from expiration I have to contact the registrar - which in this case is Tucows.
Has anyone here ever spoken to someone from Tucows?
Three emails and two phone calls later and I still cant get a human response. The emails were sent over a one-week period. The two phone calls were very pleasant; the first automated voice wouldnt accept my input and disconnected me. The second time I got through all the chaff to have the phone ring about 20 times with no answer. Perhaps there was a major disaster in Toronto. You guys ok up there?
Brilliant.