Tucows Problem

[Corey Bryant]

We are trying to change a domain name over to a new nameserver (one that is being used on other websites), but we get the error:

Unable to add nameservers: Command failed: unable to verify existence of nameserver ns10.example.com

Is there a special trick to this?

Thanks!

 

[GeorgeK]

Make sure that the nameserver you are using exists in the registry you are using (e.g. .org might not know about a nameserver being used in .com).

To do this, have your reseller (or yourself, if you are a reseller), log in to the reseller web interface, and click on "Add Nameserver to All Foreign Registries". Once the nameserver exists in all the registries, it should work.

 

[Corey Bryant]

Hm, Well this is a .ORG website, but I have used .ORG on GoDaddy before (and this is a .COM DNS).

I tried about five different ones. Even one that was not thru GoDaddy but thru RegisterFly, which made me believe it is Enom?

 

[Dave Zan]

Another option is to create the nameserver using the parent domain name and
the IP address/es of the other nameservers.

 

[GeorgeK]

E-mail me the nameservers, and I'll add them via my reseller account.