Verisign is crap

[domnet]

12:00----No wonder Verisign is declining so rapidly in the number of registrations.....It is CLEAR they are TERRIBLE. I have always tried to avoid them since the early days. Well, I unfortunately have to deal with them for another domain. After guaranteeing me the name would be transfered in 7-10 days....It is now day 21(business days too).

Well....I am on the phone with them right now....Lets see, I have waited for 30 minutes listening to music. It will ring about every ten minutes and I get all excited but then the music starts again.


12:42---They finally answered!!! "Due to staff cutbacks we are longer able to guarantee names will be transfered in the advertised 7-10 business days. It may be more like 30 days"
Thats just FREAKIN GREAT VERISIGN. Hell why don't you just do it next year when you get the time.


Oh well....I just thought I would vent a little. Please feel free to share some of your stories. They are probably worse.

 

[devolution]

It is pretty awful - I found out a security hole (you could access ANY domain registered in NetSol etc.!!!!) 2 years ago and I tried to tell them about it but never heard back.
I think it's still there.

 

[DnPowerful]

Due to cutbacks??? Hahaha, always count on NSI to use the excuses to their ultimate advantage.

For years, I had a guy who I happened to get in the business services division of NSI who processed my transfers within one day if I faxed directly to him. He was just the nicest guy--a complete anomoly within the evil NSI.

Occassionally, I would send him Cd's as thank-you's and our relationship saved me so many grief-ridden days.

Sadly--and wisely--he left NSI, and I moved every domain I own away from NSI. I can't tell you how happy I am about this.

However, just before Christmas I had one last "moment" with them, when a domain I was purchasing, an absolute monster, had incomplete contact record (ie outdated email account) and the owner had no clue how to get the domain into my hands.

AMAZINGLY, NSI changed the contact record within one day, a kind of 1-in-1000 year event in which they ACTUALLY HELPED ME. IMAGINE! LOL

The number of double-charges I have on my credit card as a result of these dishonest bastards is incredible.

I'm not share I have as much hate for anybody or anything as much as I do for NSI/Verisign. They are truly what happens when absolute power corrupts absolutely: They do what they want.

 

[DnPowerful]

I just received this totally BOGUS thing from Verisign. Please note that the domain in question, the last remaining vestige actually regged with them, is 100% UP TO DATE (IE PAID!).

ANOTHER CASH GRAB FROM THESE BASTARDS!
---

___________________________________________________________

IMPORTANT: VERISIGN WAS UNABLE TO MIGRATE THE DOMAIN NAME(S)
LISTED BELOW DURING A SYSTEM UPGRADE.

TO RENEW OR REACTIVATE YOUR DOMAIN REGISTRATION(S) NOW,
GO TO: http://verisign-em.com/migration.cfm
___________________________________________________________


Dear Role Account:

We recently notified you we would be migrating your registered
domain name(s) to our new customer account-based system.
Unfortunately, we were unable to migrate your domain registration(s)
at this time. This could be for a number of reasons, but is
most likely due to an unpaid domain registration or recent
expiration. The domain name(s) that could not be migrated are
listed at the end of this message for your information.

If you would like to renew, or try to re-activate, your domain
name registration(s), go to:
http://verisign-em.com/migration.cfm
or call us as soon as possible. Our Customer Service staff is
available Monday-Friday, 9AM-6PM ET at 1-866-462-6021, or
+1 703-456-5884 outside the US and Canada.

Once your domain name registration(s) are renewed, they'll be
eligible for migration to the new system. We'll notify you prior
to migrating the domain(s).

For more information, click here to read our account migration FAQs:
http://verisign-em.com/faq.cfm.

Thank you for your patience during this system upgrade.


Your administrative contact information for this account is:
DELETED

Your registrant information for this account is:
DELETED


**Below are your registered domain name(s) that were not migrated during
this phase of our system upgrade:

NAME DELETED



_________________________________________________________
Please do not reply to this message. For any VeriSign® customer
service inquiries, please e-mail us through:
http://verisign-em.com/contactus.cfm
Any replies to this message will not receive a response.

© 2002 VeriSign, Inc. All Rights Reserved.

 

They are known for losing thousands of paid domains due to database migrations, lots of which were registered by others.

 

And as usual, for a nice couple of hours of good reading: http://NSIHorrorStories.com