Is that a good thing??? I don't think so.., I have been using WEB.COM service for the past three months , they built a website for my business and I'm hosting it with them, so far their customer service is the worst that I have ever seen in any industry, they were good at the beginning, once they get their money they don't care about their customers any more , they don't return emails or phone calls, I gave them a try for three months I'm leaving them in the end of this month since I already paid for it.