I have more than 40 reseller accounts with different hosters, where I host my and my clients' sites.
Among those hosters, I call Weloveservers the worst one. I have two accounts with them. Often times something crashes, something gets broken, something gets down. Yes eventually they fix everything, but why do I need these problems, why do I need to spend my time on writings with their support, and why do my clients need to suffer those downtimes?
Among those 40+ hosters, at more than a half of them I don't even know their support exist. Just because nothing ever gets broken, that's why. People just work and their servers are working.
Here are only a few of my tickets with Weloveservers for a recent time, you can see what I'm forced to spend my time for:
Ticket #405822
Me: I can't add Package nor Account in my WHM.
WLS: I have given the re seller privilege to your account in WHM.
Ticket #923425
Me: My site *** doesn't open, although opens with www.
WLS: The issue has been sorted.
Ticket #211780
Me: I can't login to *** site. Neither /wp-admin nor /wp-login. The site itself seems to be working.
WLS: The issue is sorted now.
Ticket #638024
(After server migration)
Me: Now i have Error establishing a database connection on all my sites.
WLS: Seems you have updated name-servers now. Please wait for 24 hours for global propagation. ***(!!!)
Me: DNS have obviously propagated, otherwise how could the database error ever show up? ***(quite obvious, no?)
WLS: The issue has been sorted now.
Ticket #842462
Me: No site nor WHM opens at this server.
WLS: We are working on this issue with our NOC and it will be fine in few minutes.
Ticket #607078
Me: My site *** doesn't work.
WLS: DB issue resolved and your domain is loading fine now.
Ticket #695116
Me: i have 508 on *** .
WLS: I have resolved the issue.
Ticket #249247
Me: I can't access WHM nor cpanel. Nor from the client area.
WLS: We have seen network outage in our DC, it has been resolved.
I just don't get it. If you provide hosting, why do you have these ridiculous bugs all the time? No one of 40+ my other hosters has them nearly in that scale, if ever.
And the last straw was when they have put both my accounts on one server with same IP's. I tried to call upon their support' logic - what a point to sell two reseller hostings on the same IP's? Reseller means I would re-sell it to my clients; how could I explain to my clients why two servers are on the same IP's, and why any client would ever need this? I asked this twice, with no any reasonable answer.
I just have enough. Well I don't know if Weloveservers really like their servers; but they certainly don't like their clients.
I hope this my Weloveservers review would be useful to someone.
Among those hosters, I call Weloveservers the worst one. I have two accounts with them. Often times something crashes, something gets broken, something gets down. Yes eventually they fix everything, but why do I need these problems, why do I need to spend my time on writings with their support, and why do my clients need to suffer those downtimes?
Among those 40+ hosters, at more than a half of them I don't even know their support exist. Just because nothing ever gets broken, that's why. People just work and their servers are working.
Here are only a few of my tickets with Weloveservers for a recent time, you can see what I'm forced to spend my time for:
Ticket #405822
Me: I can't add Package nor Account in my WHM.
WLS: I have given the re seller privilege to your account in WHM.
Ticket #923425
Me: My site *** doesn't open, although opens with www.
WLS: The issue has been sorted.
Ticket #211780
Me: I can't login to *** site. Neither /wp-admin nor /wp-login. The site itself seems to be working.
WLS: The issue is sorted now.
Ticket #638024
(After server migration)
Me: Now i have Error establishing a database connection on all my sites.
WLS: Seems you have updated name-servers now. Please wait for 24 hours for global propagation. ***(!!!)
Me: DNS have obviously propagated, otherwise how could the database error ever show up? ***(quite obvious, no?)
WLS: The issue has been sorted now.
Ticket #842462
Me: No site nor WHM opens at this server.
WLS: We are working on this issue with our NOC and it will be fine in few minutes.
Ticket #607078
Me: My site *** doesn't work.
WLS: DB issue resolved and your domain is loading fine now.
Ticket #695116
Me: i have 508 on *** .
WLS: I have resolved the issue.
Ticket #249247
Me: I can't access WHM nor cpanel. Nor from the client area.
WLS: We have seen network outage in our DC, it has been resolved.
I just don't get it. If you provide hosting, why do you have these ridiculous bugs all the time? No one of 40+ my other hosters has them nearly in that scale, if ever.
And the last straw was when they have put both my accounts on one server with same IP's. I tried to call upon their support' logic - what a point to sell two reseller hostings on the same IP's? Reseller means I would re-sell it to my clients; how could I explain to my clients why two servers are on the same IP's, and why any client would ever need this? I asked this twice, with no any reasonable answer.
I just have enough. Well I don't know if Weloveservers really like their servers; but they certainly don't like their clients.
I hope this my Weloveservers review would be useful to someone.
